This report emphasizes the importance of seeing a university as a company that offers a service. It isimportant to see the different quality dimensions that distinguish a service. The customer-focused planninghas also set the structure of this degree project.The marketing investigation is based on recruit questionnaires and interviews with secondary schoolstudents. The questionnaires show that the Catalogue still reaches out with most information despiteconstant increase of information search at the Internet. The students seem to prefer University ofKristianstad´s Catalogue front.The competition analysis is based on telephone interviews and information material sent from theother universities.

The aim of this study is to gain an understanding of how dyslexic adults experience the library, their meeting with a librarian and how they feel they are being helped with finding literature. To answer the purpose of the study I have conducted six semi-structured interviews with dyslexic adults.. Two theoretical models were used as an analytical tool in this study. One was Michael Buckland's aspects of access to information. The other is four aspects that explains the significance of personal encounter at the library.

This Masters thesis deals with query expansion in an online library Catalogue. The aim of the study was to compare the retrieval effectiveness of four different query types when applied to the online library Catalogue of the University College of Borås. The query types were: an initial query, the initial query with right hand truncation, the initial query expanded with synonyms and finally the initial query expanded with synonyms and right hand truncation. 24 topics were formulated, and four queries for each topic were constructed. The records retrieved by the searches were judged with regard to topicality, and were judged to be non-relevant, partially relevant or relevant.

The aim of this masters thesis is to study the reliability of the URL as the link between a bibliographic record and a web resource. The Swedish Catalogue services LIBRIS and NetSök have been evaluated on three different occasions, to study how these services have succeeded in giving access to web resources by using URLs. Because URLs are changeable, we have tried to find out common characteristics of the URLs in broken links. To accomplish this study we have used a quantitative approach and evaluated five percent of the web resources in the Catalogues using a random selection. We have also used documentation relevant for our study, among other things to illustrate previous studies of the nature of web resources and alternative solutions to URLs as access points to web resources.

The aim of this thesis is to analyse the possibility to identify the FRBR entity expression from existing Catalogue records performed within the context of Swedish cataloguing rules. The empirical study uses a sample of records from the Catalogue within the library at the University College of Borås. To begin with, the thesis reports some of the earlier discussion about the FRBR model. That gives an understanding of which problems the model has and justifies the study?s delimitation towards expression.

The aim of this thesis is to study social tagging in an OPAC by looking at the tags of Ann Arbor District Library?s Catalogue. In this thesis I analyse the possibilities of social tagging. The main questions to be answered are what is the distribution of tags in different categories, what are the differences between fiction and non-fiction and how do the social tags differ from the terms of the professional indexing practice. Studying 500 tags I find that subject matter was the most frequent category for tags assigned to fiction and non-fiction.

The aim of this thesis is to study the phenomenon of read/write OPAC by looking at how students at Pennsylvania University use PennTags in order to influence document descriptions in the library Catalogue. The main questions to be answered are to what extent PennTags is being used in different subject areas and what users contribute to document descriptions through tagging in different subject areas. Studying the posts created by a sample of PennTags users from a quantitative approach I try to find out if there is reason to believe that the activity of users and users? possibility to make meaningful contributions are dependent of the subject matter being dealt with in documents described, as anticipated by the theory of pace layering. I find that user interest in influencing the library Catalogue through PennTags appears to be low in general, with exception for in the subject areas of the main classes Language and literature and Social sciences in Library of Congress Classification.

Produktkataloger publiceras och distribueras idag av många detaljhandelsföretag, stora somsmå. Dock har det påvisats att katalogproduktion kan vara både tids- och resurskrävande. Dettaexamensarbete har därför syftat till att finna en lösning på problemet genom att undersökabehov och förutsättningar och därpå utveckla ett verktyg som kan underlätta arbetet med attskapa produktkataloger. Målsättningen var att det resulterande verktyget per automatik skulleframställa en produktkatalog i PDF-format utifrån ett befintligt artikelregister.En förstudie visade att trots olikheter i befintliga produktkatalogers utformning finnsändå vissa gemensamma element såsom produktbild och pris. Detta faktum utnyttjades vidutvecklingsarbetet där det förutsattes att ett artikelregister, oavsett typ av datakälla, alltidinnehåller vissa informationselement som kan publiceras.

How do you summarize the content of a fictional work, let?s sayLord of the Rings, into a few "telling" words that may represent it? This master?s thesis is a comparative study of how library users? freely chosen tags/keywords deviate from controlled vocabulary made by professional indexers when representing fiction. The thesis answers four main questions:? Do the tags that the library users give fictional works correspond to the categories used in professional indexing in Sweden?? Do the tags follow the standards for vocabulary, semantics and syntax used when indexing professionally?? Do the tags add something to document representations?? Are there differences between the tags used for adult fiction and the tags used for children?s literature?With a starting point in indexing theories of Frederick W. Lancaster, Annelise Pejtersen, and the semiotic theory of the indexing process of Jens-Erik Mai, 383 tags from totally 70 fictional works are analyzed.

The main purpose of this thesis has been to investigate librarians opinions about the need for and possibility to use non-roman script in library Catalogues. We have also investigated the routines of handling materials in non-roman scripts in two Swedish libraries. The investigation was made in the light of the recent shift in character set in the Swedish National Library Catalogue Libris. This change will enable use of multiple writing systems in the future.Our findings are that a multicultural society requires special consideration to the needs of citizens who speak other languages than the majority of the population. This becomes difficult when the languages spoken have a different writing system than the one used by the majority.

The aim of this master thesis is to investigate how the OPACs Online Public Access Catalogue used by public libraries have adapted the features and possibilities offered by online Catalogues, for the purpose of searching for fiction. This is done by comparing five OPACs to Amazon.com, an online bookstore. The questions investigated are: Have the OPACs developed from the principles of the card Catalogue and adapted to the features and possibilities offered by online Catalogues, when searching for fiction? Can the library Catalogue provide the same features as Amazon.com, when searching for fiction? How do the OPACs use the resources that online Catalogues provide when searching for fiction, compared with Amazon.com? The thesis is based on two qualitative studies. The first study presents five OPACs from different library systems and examines which features they have in common with Amazon.com.

The purpose of this thesis is to examine the transition from SAB to DDC in the public libraries of Sigtuna.More specifically, it aims at investigating why the decision was made to adopt the DDC and how the system has been implemented. Particular attention is drawn to the difficulties and problems that have arisen while organising the libraries open shelves with DDC and to the ways in which the difficulties have been handled. These questions are examined through a pragmatic perspective on Knowledge Organization that focuses on the contexts and domains in which the classification system is used. The empirical material is drawn from qualitative interviews with the former director of Sigtuna public libraries and with the in-charge of the Catalogue department.                                                                   .

The purpose of this study is to perform both a quantitative and language philosophical analysis of the folksono-my and the tags in the Stockholm public library Catalogue, which together with the Umeå university folksonomy, and the folksonomy of the Norrköping public library are the only library folksonomies in Sweden.The purpose of the first part of the study is to perform an analysis of the linguistical structure of the tags in the folksonomy. To do this a quantitative analysis has been conducted to grammatically categorize and evaluate tags using a method based on Louise Spiteri?s article ?The structure and form of folksonomy tags: the road to the public library Catalogue? and the SAO guidelines. This part of the analysis aims to answer questions like: what characteristics do the tags in the folksonomy have and in what ways do they separate themselves from subject headings in a controlled vocabulary? Tags were here categorized according to grammatical properties like parts of speech and their social and private characteristics.

The art of riding is a fugitive art, which signifies that the means available for documentation of performances are insufficient, and that the equipment used by the old masters are important clues for the understanding of their art. The most specialized tool used for riding is the bit, in particular the curb. As museum Catalogues become accessible to the public through the internet, riders will look for information about bits. It is then important that the information provided in the Catalogues is valid not just for the curator, archaeologist or art historian, but also for the rider.In this paper, I add context to the bits by explaining two opposing philosophies of bitting, and how they affect the design of the bits. This is followed by a brief history of the art of riding and how the bits have evolved since the 16?th century.

The purpose of this Bachelor thesis is to examine how user-friendly the OPAC of the Märsta public library is considered to be.Theoretical basis are HCI and Allwoods definition of usability. Issues are: Is the OPAC suited to its task? Is the OPAC user-friendly? How well does a user accept the OPAC? and What degree of competence is shown by users of the OPAC? The source material consists of six interviews in the form of .avi files. The method I have chosen is qualitative semi-structured interview form. The result is that, based on Carl Martin Allwood?s defini-tion and with exception for the using of help-resources, the usability of Märsta?s library OPAC can be considered less good..