Examensarbetet utfördes på uppdrag av Qsurvey och syftar till att utveckla ett simuleringsspel som kan användas vid internutbildning inom callcenterbranschen. I arbetet har specifika problem och frågeställningar för callcenterindustri studerats. I utvecklingsarbetet med simuleringsspelet har hänsyn tagits till callcenterbranschens karaktär, både vad gäller resurser och statistik har inspiration hämtats från verkliga callcenters. Huvudsyftet med programmet är att belysa callcenterbranschens karaktär och visa på vilken typ av frågeställningar en callcentermanager vanligen ställs inför.Arbetet resulterade i en testad mjukvara. Användaren av spelet har till sitt förfogande information och funktionalitet liknande det som en callcenter- manager besitter..

Our findings show that depending on the contextual setting and what sort of merger an organization goes through, the identity strategies will differ. We see that symbols and values are two objects of relevance in our case companies? identity strategies, but that there are differences in how they are being used. There is consensus around the fact that values are important to have, however their meaning to each organization differs and it has also proven to be dependent on what position you possess in the company. We have developed a four-fielder in order to further illustrate our findings.

The Court of Justice of the European Union has progressively revised the rule of purely internal situations to ensure a wider scope of application of the economic freedoms as well as the EU citizenship right to move and reside freely within the Union. This development, combined with the increasing importance of fundamental rights, has strengthened the family life protection of those EU citizens who come within the scope of EU law. The limit between the individuals who may benefit from a EU right to family reunification and fundamental rights protection and those who find themselves in purely internal situations has, however, become more legally uncertain. The disadvantage suffered by those who fall outside the scope of EU law is known as reverse discrimination.The 2011 case Zambrano confirmed the trend towards an increasingly generous EU law protection of family life in cases where the exercise of freedom of movement and enjoyment of EU citizenship rights is potentially restricted by a Member State measure. By contrast, in the subsequent McCarthy- case, it became clear that families in purely internal situations may only rely on national immigration and procedural law to obtain family reunification and protection of their fundamental rights.

Denna studie syftar till att, utifrån ett personal- och brukarperspektiv, undersöka vilka yttre och inre maktaspekter som kommer till uttryck och påverkar CM-teamets arbete samt hur dessa maktaspekter tar sig i uttryck i relations- och motivationsarbetet. CM-teamet är en verksamhet som arbetar för att samordna insatser från kommun och landsting för de individer som har ett vårdbehov för sitt missbruk och sin psykiska problematik och som faller mellan stolarna. Denna studie är baserad på en kvalitativ metod där materialet analyserades med hjälp av meningskoncentrering. Vi har gjort intervjuer med såväl personal som brukare på CM-teamet för att belysa två perspektiv av verksamhetens arbete. Resultatet visar på att de yttre maktaspekterna dels påverkar och begränsar CM-teamets arbete men även påverkar de inre maktaspekterna vilket tar sig uttryck i paternalism från personalens sida.

The characteristics of free movement is the elimination of obstacles to trade between Member States and thus by such, create free movement within the entire union. Therefore art 34 in the Treaty of Lisabon (FEUF) states that all quantative restrictions on imports and measures of equivalent effect are prohibited. The legal approach to measures having equivalent effect is still unclear and the purpose of this paper is therefore to propose a solution to that particular problem. What can be said when it comes to this rule is that the EU-Court has gone from applying a discrimination test to a market access doctrine.According to the Court´s case law, measures having equivalent effects to quantative restrictions are ?All trading rules enacted by Member States which are capable of hindering, directly or indirectly, actually or potentially, intra-community trade?.  The question of how to apply the test when it comes to a potential hinder to intra-community trade is still unclear.

This study examines a case of cooperation between banks, commerce, police and the municipality of Skövde, which in a project has the target to reduce the use of cash by 15 % in the city during 2011. The purpose of this study is to increase the understanding of the importance of cooperation in which different actors come together to reach a common goal, such as speed or interfere with an ongoing change, while they must meet their own interests. In this study the case of cooperation has been studied by using a qualitative approach. The methods used in this study are participant observation and a group interview as well as personal interviews. The theories underlying the study revolve around the concepts of collaboration between organizations with similar interests, changes in society, conflict and resistance to change..

In visual programming the developer specifies her code, using visual tools. Within the range of visual programming languages lay icon-based languages, form-based languages, and diagram languages.Mediator is a multimedia authoring tool that allows the user to create interactive CD-ROM presentations, dynamic HTML pages and Flash projects, without any coding or scripting. The user can create interactivity in her project, using event driven and icon-based visual programming, through a ?drag and drop? user interface. This report intends to determine some of the qualifications of a tool of this kind, as well as its limitations.The report is based on a case study, in which a smaller software application was to be updated using Mediator 9.

Websites are often developed by small businesses, organizations or individuals which may lead to that the testing gets left behind; the focus is on getting a finished product that can be deployed as quickly and as cheaply as possible.Functional testing is important also for websites and a variety of aids exist. With the right tools and methods the development work is facilitated, and it leads to products with fewer faults.This report shows in the form of a case study how an appropriate tool for functional testing can be selected and how it can be used within development of a website. An analysis of the tools available is reported and JSystem is selected as the most appropriate for this case.It turned out that JSystem could not be used fully as intended in terms of deployment, but a well-functioning alternative solution was developed.A number of test cases were created without any unsolvable problems and JSystem performed well. In JSystem test cases in Java are created in Java, which gives a high flexibility..

In this composition, a study of consignment inventory on basis of the factors which are important for implementation and application of consignment inventory are made. Logistics chain from subcontractor to end customer is becoming more complex when the volume of items constantly increases to satisfy the needs of the market. From that perspective, companies had large inventories but today it is a lot of different solutions to streamline inventory management. One way that recently becomes increasingly common is to let the subcontractor fill up the customers stock using different approaches such as VMI (Vendor Managed Inventory). A further step in the evolution can be to make use of consignment inventory where the vendor owns the stock of the customer.

This is an essay about journalism and the ethical norms of journalism. Four famous cases have been analyzed; Watergate, News of the World, Joy Rahman and Bill Clinton. When analyzing we used the theories of Denis McQuail and the ethical guidelines of the Swedish Journalist Association. We have also used the ideas of utilitarianism to analyze the chosen cases.We aimed to analyze the roles of the journalists involved and found that the ethical norms are customizable to each and every case. In the Watergate-case the journalists act somewhat in contrast to the ethical guidelines but do so in order to favor the public, which makes it approvable.

The purpose of this study is to use a qualitative approach to get an understanding of what is expected of social workers targeted towards women managers in social services. Nine social workers were interviewed. The empirical data was then analyzed on the basis of gender theory. Respondents did not see their supervisor as a manager but more as a social worker with special tasks. Our empirical data indicates that there is a strong belief that men and women possess different properties.

The purpose of the study is to highlight the issue of student loans securitization, and assure the importance and benefits that could be realized by performing such a transaction. The methodology is a case study for The National Board of Student Aid. It is a qualitative study, mainly using interviews, literature and scientific articles. By using this information we construct a securitization transaction structure ?CSN 2006-1?, and conduct a cost/benefit analysis.

Today, Sweden has about forty companies owned by the government. These are active on markets with variable competition. Some have been given special areas of responsibility that in a practical notion make them monopolists. The period when most public companies where formed (and with that the following subjection to competition) during the nineties and early 2000's, forced the formerly protected businesses to act on the terms of the open market. Parallel to this development the brand has for the last twenty years evolved into something great strategic importance for the business, including the business-to-businesses (B2B).

The competition policy in the EU should guarantee that the competition is not distorted in the way that would prevent or create difficulties for the free mobility of goods and services between Member states. It is prohibited for companies to abuse their dominant position according to Article 82, if it affects trade. The essence of Article 82 is control of market power. The perfect competition results when supply and demand appoint the price and quantity of a product. Firms are encouraged to compete then it results in efficiency, quality products and lower prices.

The aim of this master's thesis is to present an introduction to semiological analysis of web based material, which is a hypothesis that combines the theoretical framework of classical Saussurean semiology, visual social semiotics as was developed by Günther Kress and Theo van Leeuwen, and Roland Barthes's notion of 'Myths'. Furthermore, a new tool called 'pseudo-signifier', constructed solely for the thesis, is also used in conjunction with the semiological analysis. The hypothesis is tested in a case study involving the web portal of a Swedish commune, Gothenburg (goteborg.se). A complete semiological analysis is performed on the case. The case study revealed numerous findings of interest, among others that images and texts on the web portal were sometimes used in a contradicting manner, and often in a way that symbollically excluded citizens from the portal, a fact which could be uncovered when studying underlying myths that permeated the web portal.