The store manager can make great benefits of having an eye on how the staff works towards the customer, because the personnel is an important tool when competing with other stores. This paper is focusing on the part that relates to the staff in the store, which is one of the key tools in the competition for customers after the customer made it to the store. Many stores have guidelines which the staff should follow when they meet with customers. If the staff is too tightly controlled by these guidelines, customers can perceive the first encounter with the staff as artificial and as if the genuine friendliness does not exist. It is important that the staff looks at the individual customer and treat every customer in a personal way and that the staff can see the customer?s needs.

The globalization today has led to increased global competition. As companies seek out foreign markets in order to internationalize their operations, it is common that they encounter many cultural problems. Bribery and corruption is a common problem in international trade. Corruption is strongly linked to the national culture which means that corruption is accepted in differing degrees within different nations. This can be a problem when companies establish their operations in foreign markets.The purpose of this essay is to examine and analyze how companies act in a corrupt market without participating in corrupt activities.The authors have performed both a qualitative and a quantitative study.

AbstractThere is a general perception that women are victims and men are the perpetrators of sexual offense. Female perpetrators of sexual crimes have been neglected in the research literature, because female sex offenders do not live up to preconceptions of female as motherly and caring. Females tend to be responsible for a very small portion of all crimes and are estimated to account for 1-2% of all sexual offenses. Theories use to discuss female sex offending include neutralization of behavior, mental health and feminist theory. The aim of the present study was to describe female sex offenders and examine the relationship between the perpetrator and the victim by analyzing court judgments.

Increasing immigration to Sweden has transformed a culturally homogeneous society into a more heterogeneous one. As a consequence intercultural communication and interaction have been increasing. Child health care agencies have encountered these increases. The aim of this study was to examine what the health care professionals experienced and communicated in these intercultural environments. Eight interviews with child health care nurses were carried through at four child health care centers in the south of Sweden.

This study is aimed at finding out how nursery and pre-school teachers carry out their obligation to report suspected child abuse, and their views on the issue. The study was alsoa imed at highlighting any difficulties teachers might have when dealing with children who arem istreated. In addition, the study examines the impact on teachers and children when thet eachers decide to either report or not report abuse.The main issues addressed by this study are:  Are pre-school and nursery teachers aware of their duty to report suspected child abuse and what are their opinions regarding this duty?How do the teachers claim they behave if obliged to report and what difficulties dothey encounter?In order to find the answer to these questions, qualitative interviews were made with eight pre-school teachers. The empirical evidence has been put in relation to theories of action and communication as well as to previous research in the area that concerns children who are mistreated.

This study is aimed at finding out how nursery and pre-school teachers carry out their obligation to report suspected child abuse, and their views on the issue. The study was alsoa imed at highlighting any difficulties teachers might have when dealing with children who arem istreated. In addition, the study examines the impact on teachers and children when thet eachers decide to either report or not report abuse.The main issues addressed by this study are:  Are pre-school and nursery teachers aware of their duty to report suspected child abuse and what are their opinions regarding this duty?How do the teachers claim they behave if obliged to report and what difficulties dothey encounter?In order to find the answer to these questions, qualitative interviews were made with eight pre-school teachers. The empirical evidence has been put in relation to theories of action and communication as well as to previous research in the area that concerns children who are mistreated.

The aim of this literature study was to give a clear picture of what gastric dilatation-volvulus is, and how the acute- and postoperative treatment and care is managed. The general aim is to support and help the veterinary technicians in their clinical work. Gastric dilatation volvulus is always an emergency. The primarily goal when these dogs are hospitalized is to establish an adequate cardiovascular function. This is done by immediate intravenous fluid therapy followed by decompression of the dilated stomach.

Anorexia Nervosa är en komplex sjukdom som kräver en individualiserad vård. Då patienter med anorexi ofta kännetecknas av att vara ambivalenta angående att tillfriskna, behövs ett gott samarbete och en god relation med sjuksköterskorna. Syftet med studien är att undersöka vad god omvårdnad innebär för patienten och sjuksköterskan vid vård och behandling av Anorexia Nervosa. Arbetet är utformat till en litteraturstudie grundad på tio vetenskapliga artiklar. I resultatet, som är tvådelat, framkommer sju teman vilka är självständighet, socialt stöd, isolering, en utmaning, relationen, omtanke och respekt samt tillit.

The purpose with this essay was to study and analyze how gender roles is represented in six different mathematic books for children in the third and fourth grade and to see if the books counteract or reinforces traditional gender roles. It was also to see if the mathematic books follow the goals in the curriculum. I had four questions that I focused on while analyzing the mathematic books:What kind of activities does girls and boys like in the exercises in the mathematic books?What does girls and boys own in the exercises in the mathematic books?What does the relationships look like between different persons in the mathematic books?Based on the results from questions 1-3, do these six mathematic books try to follow the curriculum?The results of this study shows that girls often can be interested in things that usually is seen as either girlish or boyish, while boys mostly is interested in things that is seen as boyish. I got almost the same results when it comes to the second question, girls can buy things that is often seen as either girlish or boyish, while boys mostly buy things that is seen as boyish.

Syftet med denna studie var att hos patienter som varit på besök inom primärvårdenundersöka nöjdhet/tillfredställelse med besöket, hur delaktig patienten känt sig isjukskrivningsbeslut i förekommande fall samt eventuella skillnader avseende detta mellankvinnor och män, samt sjukskrivna och icke sjukskrivna.Enkäter som handlade om patientens tillfredsställelse med besöket delades ut till patientermellan 18 och 64 år som besökte läkare vid Tierps vårdcentral under nio vardagar i oktober2009. Totalt 129 patienter ingick i studien.Av dem som diskuterat sjukskrivning med läkaren kände sig nästan alla delaktiga i det beslutsom togs. Den stora majoriteten av besökarna var helt och hållet nöjda med sitt besök. Ettfåtal av besökarna var inte alls nöjda med sitt besök på Tierps vårdcentral. De mönster somkan ses i tillfredställelse med besöket är att kvinnor var mer nöjda än män samt att ickesjukskrivna var nöjdare än de sjukskrivna.De skillnader som påvisades mellan grupperna var inte signifikanta men hade kanske varittydligare om studien haft fler deltagare.

This essay follows a Media Teacher in her work as a coordinator and an artistic leader for a European project called Legalopoli concerning laws and ethics in a senior level school for 13-16 year-olds in Mora, Sweden. The students write film stories about how their characters have to make choices in ethical dilemma situations. Then the learners create interactive computer games together through practical film work. At the same time we can see how the educator also gets into difficult ethical situations, when she is working with the students. This forces her to self-reflection.

En stor del av anmälningarna som kommer till patientnämnden handlar om dåligt bemötande. Patienter som söker vård ska inte känna sig underlägsna eller otrygga på grund av vårdpersonalens bemötande. Ett professionellt vårdande bemötande kan skänka kraft och öka välbefinnandet hos patienten. Ett ökat välbefinnande kan reducera känslan av ohälsa hos patienten. Den patientgrupp studien fokuserar på är de patienter som kommer till akutmottagningen med en icke-brådskande diagnos.

The aim of this study is to gain a deeper understanding of how social services utilizing Chapter 5. Section 11 of the Swedish social service act when it comes to identify the needs of women experiencing domestic violence. Furthermore the study aims to investigate how the social services look at the need of women experiencing domestic violence seeking protective shelter together with their pets. The study's purpose and research question was answered with a qualitative approach where semi-structured interviews were conducted. Eight social workers from seven municipalities where participating in the interviews.

När människan befinner sig i svåra situationer kan hoppet utgöra en viktig resurs. Trots detta har hoppet en förmåga att svikta i de stunder då det behövs som mest. Hopplöshet kan ses som en börda och kan skapa lidande för patienten, därför är det viktigt att hopplösheten synliggörs så att hoppet kan främjas. För patienter som lider av cancer är stöd från omgivningen en viktig del i att främja hoppet. Genom att ha ett hälsofrämjande och individanpassat vårdande kan sjuksköterskan bidra till att ge hoppet näring.

Bakgrund: Tre till fem procent av barnen i Sverige har fetma. Fetma påverkar hela barnets liv och hälsa på ett negativt sätt samt ökar risken för att drabbas av andra sjukdomar. Sjuksköterskor ska arbeta förbyggande och bemötandet är en stor del av omvårdnaden. Det finns svårigheter med att bemöta barn med fetma och deras föräldrar, då fetma är ett känsligt ämne och en stigmatiserad sjukdom. Syfte: Att belysa sjuksköterskans bemötande av barn med fetma och deras föräldrar.