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762 Uppsatser om Call centre - Sida 40 av 51

Föräldrars upplevelse av ett samtal om kost på barnavårdscentralen

Introduction: In Skaraborg, a standardized dialogue is being held since 2005 about dietand physical activity, during the 1,5- and 3-years health control at the Child Health Carecentre (CHCC). The aim of the dialogue is to prevent overweight and obesity amongchildren. Aim: The aim of this study is to examine the parents? experience of thisdialogue, and what they perceive that the dialogue has contributed with after sixmonths. Methods: Qualitative collection of data through 11 interviews heldimmediately after the dialogue, in addition to five telephone interviews conducted six toeight months after the dialogue.

Kristen djupmeditation som religiös praxis i Svenska kyrkan

The Church of Sweden has in recent years offered activities such as Christian deep medita-tion, mindfulness and health days. This may be a way for the Church of Sweden to reach the modern man who would not otherwise have come to the church, but there are critics who argue that new spirituality has made its entry in the Church of Sweden. The phenomenon of Christian deep meditation has become increasingly common in the Church of Sweden. In order to satisfy my curiosity about what a Christian deep meditation is, I decided to write an essay about this. My question is as follows: How important is Christian deep meditation as a religious practice in the Church of Sweden? This essay is a qualitative study and I have cho-sen to perform eight pieces of interviews, two of them are recorded.

Mälarens vattennivå i ett framtida klimat

The discharge from Lake Mälaren is regulated to keep the lake water level within limits set by a water decree. Despite this, in the year 2000 the lake water level rose above the upper limit. Studies conducted at the climate modeling unit Rossby Centre at the Swedish Meteorological and Hydrological Institute (SMHI) indicate that the inflow to the lake may increase in the future. A flood in the area will, among other things, strike infrastructure and residential districts.The aim of this study was to investigate the water levels of Lake Mälaren in future climates. In addition to this possible future expansion of the lake discharge though the sluice gates in order to keep water levels below limits set by the water decree and to prevent flooding of the shoreline were discussed.

Studenters kunskap om fruktsamhet och deras önskan om barnafödande. : en väntrumsundersökning

Aim: The purpose of this study was to describe, analyze and compare university students? desire to have children, when they wanted to have their first and last child and their knowledge about fecundity in relation to the background factors: age, gender and educational level. This study will also investigate differences regarding university students? desire to have children along with when they wanted to have their first and last child and their knowledge of declining fecundity at increasing age. Method: A descriptive, comparative, cross-sectional study with quantitative method was used in the study.

Det är tuffa tider, En kvalitativ studie om sexuellt riskbeteende bland ungdomar

Sexual risk-taking among teenagers has rapidly increased and only during the last decade the existence of Chlamydia has more than tripled. The future is facing big challenges to cope with the problem. Though the big efforts made on preventive work, Chlamydia continues to spread. The study aims to examine the existing attitudes towards sexual risk-taking among teenagers. The central mode of procedure is to use qualitative focus group interviews, and is complemented with a quantitative survey. A total of 30 teenagers, 15 boys and 15 girls, age 16-20, are participating from three different high schools in Gothenburg.

Viral Facebook integration i mobilspelet Gravel

This thesis has treated a three-axis robot which task is to serve a larger test machine tomove the modules to be tested, from the storage to the test site. The robot is composed ofthree linear actuators; two standard components of ball screw type and a custom-builtactuator of trapezoidal type. The work has mainly focused on the custom-built device to seeif it could be replaced with a standard component. Part of the work has been to look into thepicking tool and to see if there are any possibilities to improve its function.The report presents two different proposals which I decided to call Robot 1 and Robot 2 andthey aim to address the problems arising in the purpose-built linear unit and the X-axislinearity problems. Robot 1 focuses on eliminating the problems that arise around therobot's X-axis, with such simple means as possible and without making excessive materialchanges.

En balanserad rapport? Om svenska medier i Egyptens andra revolution

This bachelor thesis is a critical study in which we are studying if the swedish reports of the so called ?second revolution? in Egypt have been objective. We have been studying this by using Jörgen Westerståhls objectivity model and we have chosen to investigate whether the reports have been objective balance-wise. The second revolution is a term which describes the protests and demonstrations that led to the military action in which the elected president Muhammad Mursi were forced to resign on the 4th of July, 2013The study includes articles from five leading Swedish newspapers, Aftonbladet, Dagens Nyheter, Expressen, Göteborgs-Posten and Svenska Dagbladet. We have been studying all the articles that include the word ?Egypt?.

Känslan på andra sidan luren : Hur anställda upplever känslor i sitt dagliga arbete som kundtjänstmedarbetare

Vi vill i detta arbete få en djupare insikt i hur kundtjänstmedarbetare upplever sitt arbete. Kundtjänstmedarbetare upplever ständigt känslomässiga krav från kunder och organisationen. Hur upplever kundtjänstmedarbetaren arbetet, interaktionen, krav/kontroll och gemenskap? Vi berör kundtjänstmedarbetarens arbete kopplat till taylorismens huvudprinciper där vi ser hur kundtjänstmedarbetarens arbetsrutiner är noga uträknade för maximal effektivitet. Med hjälp av kända teoretiker som Hochschild, Karasek och Taylor ska vi reda ut hur kundtjänstmedarbetare upplever och känner för att sedan koppla det till det mekaniska arbetet som kundtjänstmedarbetare.Genom intervjuer har vi fått en djupare förståelse i arbetet hos kundtjänstmedarbetare på ett call center.

Regaining power through construction of identity? Experience of Multisystemic Therapy from a Youth?s Perspective

Literature and studies exist on how to create services in the best interest of the client or how these services have an impact on individuals. They are however mainly from a social work professional stand point and rarely from how clients would develop and create the services that can imply a life change for them. Especially when working with children under 18 years old issues of agency and age that can result in the disregard of the Convention on the Right of the Child (UNCRC). The target group of this study is therefore youth between the ages of 15 to 17 years old in three cities across Sweden to allow them to voice their opinion and experience of being in treatment. Resulting from that is the aim of this study ? to investigate how an intensive treatment method like Multisystemic Therapy is described from a client?s point of view.

"Du måste helt enkelt äga ditt klassrum" : En studie om lärares ledarskap och strategier i mötet med störande elever

The title, ?You simply must own your classroom?, is taken from a quote from one of my informants.After review of earlier research on how teachers handle their leadership in the meeting with disturbing pupils and which strategies they use to solve problems in the classroom, interesting questions developed. What experiences do teachers have of disturbing situations in the classroom? Which strategies do they use to solve the problems? What kind of support do the teachers consider necessary in teaching? Are there any differences in teachers? experiences and strategies between the two selected schools? The study is supported by earlier research that deals with pupils? and teachers? perspective and strategies in different classroom cultures in terms of norm-breaking behaviour of pupils. The study is also supported by three different theoretical perspectives such as power structure, social order/disorder and support strategies.I conducted the study through interviews with sex teachers who work in the same municipality but in two separate schools.

Barn och stress : En studie om svenska skolbarns relation till stress i fritidshemsmiljön

Syftet med den här uppsatsen var att undersöka hur elever definierar ?eget skapande?, vilket är en term som används i läroplanen för de obligatoriska skolformerna och i kursplanen i bild. Jag har också undersökt om elever på högstadiet håller på med något eget skapande på fritiden och om de tycker att det finns tillräckligt med tid för eget skapande på bilden i skolan.Studien består dels av en enkätundersökning där 84 elever på högstadiet har svarat och dels av intervjuer med fyra av eleverna. Resultatet visar att dessa elever har olika uppfattning om vad som är eget skapande. En stor del av eleverna har använt sig av ordet ?själv? i sina definitioner, antingen i bemärkelsen att man arbetar själv under bildskapandet eller i den mening att man själv kommer på vad som ska skapas.

Uppbygnad av ett logiskt flöde vid produktionsövertag

The situation at Plastal AB is following; the plant in Simrishamn has not capacity enough but the plant in Kristinehamn has unused capacity. My task with this master thesis is to build a logistic flow between this two plants, optimize purchase quantities and ensure delivery safety.The production of the Intermediate Section (LS) will be divided between the plants. The LS will be produced in the following way; the injection moulding process will be done in Simrishamn and the assembling and lacquering processes in Kristinehamn, The reason to divide the production is to ensure delivery safety. Plastal AB can not move the whole production of the l.S because the two plants have different processes (moulding res. injection moulding).When the 1.5 has been transported to Kristinehamn following moments are included in this order; lacquering, welding and assembling.

Grannskapstorg som fenomen - med fallstudien Axel Dahlströms torg

In the 1940s the Swedish town planning was inspired by the English city development with the concepts of neighbourhood and community planning. In order to promote democratic development and solidarity the ideal would be to create community centers with full service. Community centers are part of the building of the suburbs during the postwar period. The buildings in Sweden from 1940 - and -50s were built with the intentions to be good homes for all regardless of income, class and status. Collective solutions to individual problems were characteristic of the Swedish policy during this time.

Kombinerat system för ventilation och rumsuppvärmning : Parameterundersökning i simuleringsmodell för takvärmesystem

A large amount of our time is spent indoors in an artificial climate. To make the experience pleasant there are requirements on the ventilation and the heating system. At the present time the most common form of heating is a radiator system complemented with a ventilation system. A ceiling heating system with combined heating and ventilation can replace the two separated systems. The benefit with a ceiling heating solution is that it saves space since the radiator system is no longer needed.

Just idag är jag stark : En anarkistisk och intersektionell studie av läktarkultur och politiskt identitetsskapande

This thesis explores the relationship between the Swedish autonomous left and the terrace culture of European football. It has its geographic starting point in Stockholm, Sweden and follows the three larges tStock­holm football clubs, AIK, Djurgården and Hammarby, and its supporters. The author has followed the football club Hammarby from the terrace for the entire 2011 football season, and has interviewed six political activists who visit, or used to visit, the terrace. The research context this study is incorporated into centres around the history of, and relationship between, the terrace cultures of AIK, Djurgården and Hammarby. Previous research has also focused on the radical potential of Ultras terrace culture (which is derived from Italian supporter culture) and the terrace culture from an intersectional perspective.

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