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762 Uppsatser om Call centre - Sida 37 av 51

Utökning av mätområdet för turbinverkningsgraden på avgasturbo

The Goal with this Master of Science thesis is to expand the possible turbine efficiencymeasurements on an exhaust turbocharger. It was done as a part of the CICERO competencecentre. To feed the turbine with air a special flow rig has been used. Instead of loading theturbine by just restricting the compressor flow a docking system for an electrical dynamometer isdesigned to use the dynamometer as an additional loading source. By using an electricaldynamometer as loading device for the turbine, measurements are not depending on compressorperformance.A large part of the work consists in designing accessories for the dynamometer.

Den förvrängda invandraren : En kvalitativ studie om hur publiken tolkar och genomskådar invandrarrepresentationer i svenska medier

The aim of this study was to seek knowledge about how the media audience interprets media representations of immigrants as well as the construction of ?us? and ?them? that is created from the media report.We implemented two focus group interviews, one containing only ethnical Swedes and one holding a variety of people with different ethnical backgrounds. The focus groups got to read nine news articles from different Swedish news papers selected by us, based upon previous research. These articles got to serve as the basis of the discussion.To supplement the focus groups, which got to represent the media audience, we also interviewed two different persons we choose to call informants, whom are both immigrants and are or have been politically active and often appear in local media.The interviews were our empirical material which was used for analysis. The method we used was qualitative analysis of meaning and was based upon a hermeneutic starting point, meaning that all humans are interpreting beings.

Riktlinjer för studier av icke-existerande komplexa sociotekniska system : Erfarenheter från en studie av införandet av ombordbaserad helikopter på korvett av Visbyklass

This report consists of a discussion about suitable methods for studying complex sociotechnical systems that are still being developed. There are large economical advantages with studying new systems before they are completely developed since problems can be discovered early and thereby avoided. It is, however, difficult to study developing systems, there are methodological limitations. These limitations are discussed and recommendations for studying non-existing complex sociotechnical systems are presented.The report is based on experiences from a study of the introduction of a shipboard helicopter on the corvettes that the Swedish Armed Forces are developing. A shipboard helicopter implies high requirements on the hosting ship.

Användandet av WHO:s modifierade checklista för säker kirurgi : En studie om operationssjuksköterskans medverkan

BackgroundWorld Alliance for Patient Safety, launched by the WHO, has created a Surgical Safety Checklist. It was first published in 2008 and has been translated and modified in Sweden by Landstingens Ömsesidiga Försäkringsbolag, LÖF. The use of the WHO Surgical Safety Checklist has been shown to reduce the number of complications and deaths related to surgery.AimThe aim of this study is to describe the Theatre Nurse?s participation in in the use of a modified version of the WHO Surgical Safety Checklist intraoperatively in two Theatres in a hospital in the centre of Sweden.MethodThis study has a quantitative descriptive approach. A direct observational study was carried out in two Theatres and the participants were asked a few complementary questions after the observations.

Prisstrategier : En studie om dynamisk prissättning på Major events

Purpose: The purpose of this Bachelor is to analyze how the organizers of a Major event price their tickets and how these strategies consistent and differs from dynamic pricing. The study also aims to analyze whether there are conditions for dynamic pricing in Major events in the future.Theories: Dynamic pricing - Kimes model, Segmentation, price discrimination, variable ticket pricing.Method: The study used a triangulation where a qualitative interview was combined with quantitative data collection. Primary data was collected through a qualitative approach through an interview with General Secretary Tony Wiréhn and Marketing Director Malin Eldh in the local organization of the IIHF World Championship in Sweden. The quantitative data collection was to collect price information from the games played in the Swedish side of the World Championship organization arrangements.Conclusion: The conclusions that can be drawn are that the organizer of Ice Hockey World Championships today largely applies segmentation and also the second and third degree price discrimination. World Cup organization believes that it has something they call "semi-dynamic pricing", which according to this study involves a variable pricing with dynamic tendencies, then prices on some games adapted based on supply and demand during the sales period.

Samma skyldigheter - men inte samma rättigheter : Funktionshindrades uppfattning om och definition av medborgarskap; en komparativ studie Sverige-Storbritannien

The concept of citizenship was created in Greece about 600 BC, and has for most of the time been treated as a philosophical concept, or as a concept of political science. In spite of the fact that sociologists have taken an interest in the concept in the second half of the 20th century there is hardly any empirical research to substantiate how the common man perceives and defines the concept. Disabled people to a great extent perceive themselves as belonging to a forgotten sector of society in that they experience administrative barriers, shortcomings in the way individuals and institutions behave towards them, institutional discrimination, being socially dead, etc. ?The aim of this study has been to explore how citizenship is perceived and defined by disabled people in Great Britain and Sweden, focusing on the perception of rights and obligations, and how these rights and obligations have been made available to them by society.?The study was carried out as a qualitative study.

Business- to businessrelationer i det föränderliga nätverkssamhället : - En kvalitativ studie om hur business- to businessföretag kommunicerar & marknadsför sig på Internet

We are living in network society, where information and communication together with the technical development stands in the centre. Characteristic for network society is quick changes, new meaning of time and space, convergence and new possibilities of communication. Network society contains new technical developments, several with thepurpose to improve the possibilities of communication between human beings, which in some ways creates new social demands and expectations. In this study, I focus on the Internet, which is an important channel for the information, communication and marketing in network society. As whole network society, the Internet is constantly developing.This study, implemented with qualitative interviews, has the purpose to give new, deep and interesting knowledge about business to business companies? communication and marketing on the Internet.

Elektrisk skorstenständare

Between 1965 and 1974, the Swedish Parliament decided to build one million dwellings, called Million Program. The million program buildings were erected with new, untried design solutions, in a short range of time, and at low cost. The residential buildings from that time are now greatly in need of renovation. The municipal housing company, Gavlega?rdarna, renovates and improves the energy efficiency at some of it?s apartment buildings in the district Sa?tra, Ga?vle.

Attraktiv stadskärna - en balansakt? : En uppsats om arbetet kring att skapa en attraktiv stadskärna och cityhandeln

Syfte: Vårt syfte med denna uppsats är att utforma ett balanserat styrkort för att genom dettavisa hur en managementgrupp kan arbeta med viktiga målsättningar för att utveckla enattraktiv stadskärna och cityhandel.Metod: I denna uppsats har vi använt oss av den kvalitativa metoden med en abduktiv ansats,där vi fördjupat oss i teori samtidigt som vi genomfört intervjuer med personer som arbetarinom ämnet. Vi har utifrån denna teori och resultat analyserat vilka delar som är viktiga för attskapa en attraktiv stadskärna och attraktiv cityhandel.Resultat & slutsats: Det resultat som vi genom detta arbete kommit fram till är att de allraviktigaste målsättningarna att utveckla för att skapa en attraktiv stadskärna och cityhandel är -Motiverade och aktiva aktörer inom stadskärna, ökat samarbete inom stadskärnan, ökaantalet besökare, öka andelen besökare som blir kunder samt öka andelen nöjda kunder. Omdessa målsättningar uppfylls menar vi att attraktionskraft skapas i stadskärnan ochcityhandeln.Uppsatsens bidrag: Det teoretiska bidraget med denna uppsats är att det finns ett antalmålsättningar som är viktigast för att skapa en attraktiv stadskärna och cityhandel. Detpraktiska bidraget är ett balanserat styrkort samt målkort som centrumledare.

En ny tid kräver en ny politik : En jämförande studie om ungdomars politiska engagemang i två sociala landskap, Sverige och Grekland.

The object of this paper is concerned with the subject youth and politics. The aim of the paper is to study what influence our today modern societies has between two social landscapes, Greece and Sweden and try to give an explanation to why young peoples political engagement is different in the two countries. To fulfil my aim of this paper I have used a few questions, these questions will give me an insight in how young people look at politics, what their interests are and if they feel that they can and ought to act political. The theoretical starting points I?ve used I?ve chosen with reflection to look at the social landscape we live in and its changes over time.

Prissättningen av bostadsrätter: Vilka faktorer påverkar priserna, vad är riktpriset för en lägenhet?: - En mikrostudie av Södermalm i Stockholm

Those who have invested in apartments, i.e. tenant-ownership, within the city centre of Stockholm have gained a higher than expected return on investment due to a buoyant real estate market. During the latest twelve-month period, the prices have risen more than 20 per cent in the city of Stockholm, resulting in an increased wealth together with a higher debt burden among investors. The aim of this thesis is to investigate which factors determine the prices from a micro perspective, and to what extent. An attempt is particularly made to estimate the degree of capitalization of the monthly fees; a factor which has turned out to be important according to other studies; but also to construct pricing models in order to set target prices for apartments.

Telefonrådgivning utifrån webbaserat rådgivningsstöd : Sjuksköterskors och distriktssköterskors erfarenheter

I bakgrunden presenteras sjuksköterskans och distriktssköterskans ansvarsområde, att arbetet ska utgå från ett etiskt och holistiskt förhållningssätt och främja hälsa genom exempelvis rådgivning. Forskning beskrev att arbetet med telefonrådgivning upplevdes stimulerande samtidigt som det var svårt att vara både grindvakt och vårdare. Som en hjälp i det arbetet kunde beslutsstöd användas, det sågs som ett skyddsnät som kompletterade sjuksköterskans erfarenheter. Det sågs även som ett kvalitétshöjande instrument samt att rädslan för att ta fel beslut och anmälas minskade. Syftet med studien var att beskriva sjuksköterskors och distriktssköterskors erfarenheter av att arbeta med telefonrådgivning utifrån det webbaserade rådgivningsstödet på vårdcentral.

Ansvar och vinst ? en kritisk diskursanalys av Corporate Social Responsibility som fenomen

Large corporations have come to play a central role in today?s society. By analyzing how corporations describe their work with Corporate Social Responsibility, CSR, my aim is to review how they view and relate to this role. CSR means that a corporation voluntarily takes a civic responsibility beyond that which is required by law. This can be in order to promote human rights, basic workers rights and a better environment, as well as fighting corruption.In order to get at the role played by CSR, I have studied texts dealing with the subject, which have been published on the internet by the five largest Swedish corporations.

Advantages and disadvantages of different observation methods on a troop of wild olive baboons at a river in Southern Kenya

Every observation method has its advantages and disadvantages and a well-adopted method gives more reliable results. Factors affecting the choice of the most appropriate methods for recording foraging behaviours include species, group size, environment, seasons and age. The focus for this study was to determine which method is most appropriate for studying the foraging behaviour of a troop of 89 olive baboons (Papio anubis) living in a riverine forest by the Southern Ewaso Ng'iro River by Lale'enok Resource Centre in Kenya. To determine this, a literature study was carried out to compare methods from monkeys and apes. I found instantaneous sampling was the most common method with intervals of 5 minutes in most cited studies.

Österåkers folkbiblioteksutveckling under åren 1958 ? 1983

The purpose of this thesis is to describe and analyse the development of the public library in the district of Österåker during a period of 1958-1983. The main goals have been to identify the crucial events in the history of the library within their historical context and to analyse the factors that have been important for the development: financing, location, staffing, stock of books, book-lending level and different activities for children, youngsters and adults. The consideration has been taken to reasons and consequences of these events. The hermeneutic interpretation model of interaction between parts and wholes, between reasons and results is the basic method in this research which leans mainly upon local archives in Österåker. The public library in Österåker was established in 1952 as a fusion of previously existing small libraries: the parish library in Östra Ryd, the Labour Movement?s library and the temperance movement?s library.

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