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884 Uppsatser om Call center - Sida 29 av 59

Barnahus : Samverkansparternas upplevelse av samverkan

Syftet med Barnahus är att barn som misstänkts blivit utsatt för våld eller övergrepp ska i en trygg och barnvänlig miljö förmedla sin upplevelse, samt hjälpa barnet genom stöd och insatser att bemästra utsattheten. Studien grundas på kvalitativa intervjuer som metod. Respondenterna som ingår i studien representerar Socialtjänsten, Polismyndigheten, Åklagarmyndigheten, Barnkliniken och Barn- och ungdomspsykiatrin. Resultatet presenterar samverkansparternas upplevelse av samverkans funktion, fördelar och brister, samt hur barnets rättigheter tillämpas i utredningsprocessen. Resultatet påvisar att respondenterna upplever samverkan i Barnahus som en möjlighet till personlig och yrkesmässig utveckling, och att samverkan över yrkesrollerna är en förutsättning för att tillgodose barnets behov av skydd och trygghet.

"Tack och lov så händer det inte så ofta" : En studie av fyra socialsekreterares erfarenheter av hot och våld från klienter

The purpose of this study is to examine the experiences of threats and violence among four social workers at a social services' reception center for individual and family care. The study uses semistructured interviews and an abductive approach. The analysis is based on previous research, communication theory, coping and sense of coherence, SOC. The study shows that the studied workplace isn't considered to be particularly exposed to threats and violence, although all four respondents have experienced threats and/or violence. The respondents make a difference between threats and harsh words from clients because they consider their clients are entitled to be upset considering the nature of the work conducted at the workplace.

Service på Internet ? Hur service erbjuds av företag som säljer resor på Internet

Business across the Internet has increased in recent years and most companies that are selling trips have increased their sales online. Many companies that are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a big part in how the first impression is perceived by the customer. To understand how a service encounter works, meeting face to face, companies need to understand how customers perceive that meeting.

Automatiska GUI-test : En teoretisk och praktisk studie för hållbarare test

To automate software testing is an investment, and that makes it important to have good knowledge about automation before an implementation is made. In this master thesis a study about automated testing is carried out. The study also includes a closer look at the testing tool TestComplete. TestComplete is one out of many tools on the market that is developed for automated GUI testing and the goal is to get a picture of how well the tool can adjust to CC Systems own applications. Studies show that it is hard to write lasting test scripts.

En praktisk lösning - om styrningsteknologier inom könsutredningar

The purpose of this article is to explore the technologies of government that are created within gender disorder assessments as an institution. I have done so by utilizing Norman Faircloughs discourse analysing instrument ?communicative action?, which focus on the social institution as relational.The material is strategically chosen by gathering texts from the Swedish state, the psychiatric clinics, NGO:s and by performing interviews with transsexual patients.When analysing the communication of the main agents, I have concluded that practices highly are a result of repeating text and speech inside the institution. The psychiatric assessments can also be seen as an illustration in changes in how citizens are governed in advanced liberal societies, where the role of the state has been gradually reduced in favour of other agents.I consider that the change illustrates an ?acting at a distance?-mentality where the patient is introduced to participate in the definition of the care in what I call ?negotiation as a technology?.

Med datorn som följeslagare : Perspektiv på datorers inverkan för lärare i ett En-till-En-projekt

In today?s society we depend on technology to perform the simplest tasks. Whether we are engaging in conversation with a friend or are navigating in traffic, we are likely to be found with some technological device in our hands. This dependence has grown over a period of time, and many of us have failed to reflect on the impact technology has had on our lives. The emergence of so-called One-to-One projects, where teachers and students gain access to a personal laptop, does however provide an excellent opportunity to do so.

SILO 72 : Ombyggnad av Lantmännens silo i Östra Hamnen, Västerås

This project includes a small study of Västerås city's housing needs, and a proposal on theuse of the property 1:207, Lantmännens silo in the Eastern Harbour, Västerås.The project intends to produce a basic study of the useful systems for this rebuilding projectwith regards to sustainable development and energy saving light buildings.The end result, which consists of a detailed visualization of the proposal, intends to becomean iconic natural focus for the Eastern port of Västerås and an example of the use andadaptation of existing structures.The property must also link the eastern parts of Västerås with the center through anextension of Mälarleden.The work has been performed through literature studies, site visits, contacts with the City ofVästerås and by calculations.The proposal consists of architectural proposals drawings and visualizations.Furthermore, a suggestion is given of how the property can be used and fitted into theoverall plan for urban density development currently underway in the city of Västerås.Computer programs used have been Microsoft Office Excel, AutoCAD and ArchiCAD..

Tilltro vid nyttjande av e-tjänster

Background: Trust has been a foundation of commerce since the very beginning. Trust can in the traditional commerce be built by face-to-face meetings, this is not possible at the Internet. Although, trust ought to be important even for the commercial business relation at the Internet and crucial for the consumer to use this communication channel. Purpose: The purpose of this master thesis is, from a consumer point of view, to study and analyse the importance of trust using e-services. Demarcation: The thesis is focusing trust using e-services, from a consumer point of view.

Skaka om och blanda mer - Om invandraridentitet i vardagen

The Swedish integration policy acts upon that all citizen should have equal rights and possibilities no matter ethnic and cultural background. In today's Sweden it is more or less a self-evident that immigrants ought to prepare the possibility to preserve their original cultural distinctive character according to the Governments Proposition 1997/98:16. Simultaneously the term integration and its actual meaning and its political significance are not always clear.Immigrants as a categorization are often overloaded with negative overtone and risk to seem discriminated. The category reinforces also a ?we? and ?them? thinking.

Fritidspedagogens ansvar inför den fria leken

As a leisure time pedagogue I find it hard to have an insight into what children are playing, and how they play when it comes to free play. My experience is that in some free play, conflicts arise, which reveal hierarchies and power structures containing violations, whereas other occasions of free play suddenly come to an end as the pedagogue interferes. In this essay I investigate my responsibility as a leisure time pedagogue during children´s free play, based on two differing play situations. I also investigate the play as a phenomenon by looking into previous research on children?s play and development psychology.

Strategiers uppkomst under IT-boomen : en fallstudie om hur ett IT-bolags strategier uppkom och utvecklades.

Den 11 september 2001 kapades fyra passagerarflygplan i USA för att sedan flygas in i Pentagon och World Trade Center. Händelserna 2001 fick stort genomslag på flygmarknaden som upplevde sitt största efterfrågefall någonsin. Ett företag som agerar på en krisdrabbad marknad tvingas vidta åtgärder för att hantera de förändrade villkor som uppstår som en följd av krisen. Syftet med denna uppsats är att undersöka huruvida dessa krisåtgärder påverkar företagets organisation även efter att krisens direkta påverkan på företaget upphört. Vi har undersökt detta genom att se till hur det skandinaviska flygbolaget SAS hanterade krisen den 11 september 2001 och huruvida de krisåtgärder som vidtogs står att finna även i företagets organisation våren 2006.

Heuristisk profilbaserad optimering av instruktionscache i en online Just-In-Time kompilator

This master?s thesis examines the possibility to heuristically optimise instruction cache performance in a Just-In-Time (JIT) compiler. Programs that do not fit inside the cache all at once may suffer from cache misses as a result of frequently executed code segments competing for the same cache lines. A new heuristic algorithm LHCPA was created to place frequently executed code segments to avoid cache conflicts between them, reducing the overall cache misses and reducing the performance bottlenecks. Set-associative caches are taken into consideration and not only direct mapped caches.

Åtgärder för unga arbetslösa och deras påverkan på jobbstatus och hälsa

Several reports and scientific research have shown that unemployment affectshealth negatively and that it is the young unemployed who suffer the most. Despitethis, there were not many evaluated labour market programs for young peoplefocusing both on how the labour market programs affect the job status and health,most of them were only focused on job status. Since there were not manycompilations in that direction, the essay is intended to describe the variousprograms and their impact on both job status and health. A literature-based studyhas been conducted and 15 articles have been reviewed and compiled into variouscategories using a content analysis. It turned out that the majority of the mostcommon labour market programs were represented in the scientific literature.There was also a new genre that is not mentioned in previous reports, cognitivebehavioral therapy (CBT), which proved to be one of the most successful programs.Michigan Prevention Research Center (MPRC) job search programs also showedsome positive results.

 Svensk företagsetablering i Dubai :   - en studie om företagens motiv och processer

InledningEtt ökat intresse för globalisering har gjort att företag söker sig till nya marknader kontinuerligt, svenska företag utgör inget undantag. En mycket aktuell marknad för utlandsetablering är Dubai. Från att ha varit ett litet fisk- och pärlsamhälle är det idag ett globalt center för affärer som attraherar aktörer från hela världen.SyfteSyftet med studien är att undersöka varför samt hur svenska företag väljer att etablera sig i Dubai.MetodStudien bygger på en kvalitativ metod som valts med hänsyn till den undersökning som genomförts. Genom semistrukturerade intervjuer med fem respondenter har information samlats in och bearbetats för att i slutändan uppfylla studiens syfte.ResultatResultatet från studien visar att Dubai med sitt centrala läge i Mellanöstern är mycket intressant för svenska företag att göra affärer på. En viktig faktor är dess frizoner vilka möjliggör fullt ägande och enkelhet i etableringsprocessen..

Att vara ny i ett främmande land : samhällsorienteringens betydelse för nyanlända barnfamiljer

ABSTRACT New in a foreign country ? the importance of civic orientationJessica Gerhardt & Hiba Sultan We have examined the information on parenting in Sweden that is given to new immigrants through civic orientation. The aim of the study was to investigate how new arrivals are being informed of Swedish laws and regulations relating to child rearing and corporal punishment. The study also aims to examine how a lack of information about raising children in civic orientation can affect newly arrived families. Our empirical work has been created by a focus group interview with the child and family unit on social services and a call interview with an SFI-teachers who teach newly arrived immigrants in civic orientation.

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