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884 Uppsatser om Call center - Sida 17 av 59
Dimensioner. Mellan 2D och 3D, en undersökning av yta och innehåll
A project exploring the boundaries between 2D and 3D. What is surface and what is substance? A countinuation of previous projects where I?ve examined the journey from two dimensional paper to three dimensonal objects. This project deals with the journey from three dimensonality back into a flat two dimensional surface, and the question if something can be both 2D and 3D at the same time. I decided not to center the project around a specific item, but rather let the project itself be in focus.
Black-Scholes : En prissättningsmodell för optioner
This paper aims to derive the Black-Scholes equation for readers without advanced knowledge in finance and mathematics. To succeed, this paper contains a theoretical chapter in which concepts such as options, interest rate, differential equations and stochastic variable are explained. This paper also presents the theory of stochastic processes such as the Wiener process and Ito process. In the chapter on the Black-Scholes model the Ito process is used to describe price of shares and with the help of Ito's lemma Black-Scholes equation can be derived. In the paper, assumptions are listed that apply to the Black-Scholes model and then uses the Black-Scholes equation to calculate the price of a European call option.
Debatten kring Patriot Act. American Library Association's och den amerikanska regeringens förhållningssätt till anti-terrorismlagen The USA Patriot Act of 2001
This paper addresses the need to review the modern presentation of textile archaeology in museums. It is time to look at textiles in archaeology with new eyes. The reality behind archaeological textilestudy is holistic, embracing many different aspects of society. The presentation of textiles has in my opinion become old-fashioned. I will show in my paper that Jonathan Adams? `seven constraints´ model, developed for research on ancient ships, can also be applied to textile research.
Lagerprogram för Satellitlager
Texo Application has created robots that they call for satellites; with these you can feed in storage pallets into a satellite storage. Satellite storages consist of channels in height (e.g.3 to 8 pieces) and width (e.g.3 to 100 pieces). Channels can be different long (e.g. 5 to 200 pallets). At deposit of a storage pallet the truck insert the satellite in a channel and then the pallet, the pallet is driven into the channel until it reaches another pallet or the other end.
Ett vårdinformationssystem i vårdens frontlinje : En fallstudie om Cambio Cosmic på en vårdcentral i Landstinget Kronoberg
In healthcare there is a rapid development towards introducing and implementing a wide range of information technology (IT) to aim for higher quality and more effective care. A common health information system (Cambio Cosmic) has been implemented in Landstinget Kronoberg. Clinical microsystems are the frontline units where staff and pa-tient meet. When the conditions in the microsystems are changed, it is interesting to de-scribe and analyse the consequences.The purpose of this study is to describe how health care staff uses a health information sys-tem and how they experience its functionality in their patient work. Initially, a literature re-view about the use of health information system was undertaken, followed by a qualitative case study based on interviews about how healthcare staff describes their reality.
Nya bibliotekarier på stadsbiblioteket. En kvalitativ studie av några biblioteks- och informationsvetares syn på sin formella kompetens utifrån deras arbete som bibliotekarier vid Stockholms stadsbibliotek
This paper addresses the need to review the modern presentation of textile archaeology in museums. It is time to look at textiles in archaeology with new eyes. The reality behind archaeological textilestudy is holistic, embracing many different aspects of society. The presentation of textiles has in my opinion become old-fashioned. I will show in my paper that Jonathan Adams? `seven constraints´ model, developed for research on ancient ships, can also be applied to textile research.
LIBRIS och biblioteken. En studie över möjligheterna till biblioteksinflytande över LIBRIS-systemet från 70-tal till nutid
This paper addresses the need to review the modern presentation of textile archaeology in museums. It is time to look at textiles in archaeology with new eyes. The reality behind archaeological textilestudy is holistic, embracing many different aspects of society. The presentation of textiles has in my opinion become old-fashioned. I will show in my paper that Jonathan Adams? `seven constraints´ model, developed for research on ancient ships, can also be applied to textile research.
Kassationer på ett livsmedelslager - Effektivisering och kvalitetssäkring av processen för intern kassation i enlighet med Lean Production
Today's fierce competition means that companies constantly must develop their business and internal processes. Focus on processes and continuous improvement is something that characterizes Lean Production which ICA logistics are applying with their concept Leading Logistics. Standardized routines for handling damaged gods were insufficient at the ICA distribution center in Kungälv. Handling and registration of damaged gods were not performed uniformly, resulting in problems with controlling and monitoring the process.The purpose of this thesis was to analyze and make recommendations how the process of internal handling of damaged gods could be improved. Therefore a comprehensive understanding was needed of the entire material flow through the warehouse and important quality aspects such as product safety and delivery reliability.The methods used are literature reviews, interviews and observations to produce a comprehensive process mapping of the current situation at the distribution center.
Marknadskommunikation Inom Offentlig Sektor ? Att positionera en stad
Det finns vissa svårigheter med marknadskommunikation inom offentlig sektor då produkten och kunden skiljer sig från den privata sektorn. För en stad kan exempelvis produkten ses som en social effekt och kunder ses som medborgare. Samtidigt kan inte medborgarna endast ses som kunder, då de också är delaktiga i skapandet av stadens produkt och varumärke, utan måste också betraktas som interna medarbetare. Svårigheter i marknadskommunikation inom offentlig sektor är dessutom att offentliga organisationer måste ta hänsyn till en mängd olika värden.Vi har studerat hur olika värden inom Borås Stad tar sitt uttryck i marknadskommunikationen och hur kommunikationen med medborgarna sker. Vi vill kartlägga kommunikationen för att se hur Borås Stad arbetar för att positionera sig som textilstad, i och med pågående satsningar på det textila klustret Textile Fashion Center.
Personalidé som ett strategiskt verktyg - en fallstudie av IKEA Kundservice Center
SyfteMitt syfte med denna uppsat's är att skapa en förståelse för begreppet personalidé och des's användbarhet genom att studera och analysera hur design och implementering av personalidé, utifrån en given affärsidé, kan utforma's på ett framgångsrikt sätt. MetodDet empiriska materialet bygger på en fallstudie av IKEA Kundservice Center i Älmhult. Insamlandet av data har skett främst genom intervjuer med personer i chefspositioner i fallföretaget, medarbetare på personalavdelningen, facklig klubbordföranden, arbetsförmedlare samt personalarbetare på koncernnivå. Data har även samlat's in genom en enkätundersökning till de anställda i fallföretaget. I analysen placera's begreppet personalidé in i det sammanhang fallföretaget utgör.
Utvärdering av individuellt märkt text
With the development of the Internet, illegal copying of electronic documents has become a growing problem. There is an increasing need of prevention in the field of pirate copying. One method is to mark the document by changing some of the words to synonyms. In this way it is possible to construct legal copies which do not differ in content but still are unique. Since the copies of the documents are unique, it is possible to trace the owner of a document and accordingly call him or her to account for pirate copying if several exactly similar copies are reaching the market.
Programvaruutveckling för en elektromagnetisk skanner med fokus på användaren, användarstudier och inlärning
The project was based on a request to improve an already existing program and hardware at the electrical engineering department at the royal institute of technology. For maximum ease of use, tests have been done on students to properly design the program for what it is meant to be used for. These tests have been transcribed and analysed, then brought back to the group in a discussion and then transcribed and analysed again, I call this process the ?four step process? (this process is presented and explained in chapter 6.4.). A part of this master thesis was also to analyse the four step process to enhance validity of this research.The project resulted in a new program with a new graphical view and features to help students and researchers to work with the technical tool for electromagnetic readings of planar objects.
Skolkod och pedagogisk förändring
Meeting the pupils at work it is important to endeavor an adjustment of the education with the purpose of developing the individual person. To make this possible it requires, except for the intentions of teaching with an individual adjustment, the teacher to make oneself acquainted with the schools work and liability. This is especially important in the work with students with difficulties. for this group of students perhaps an alternative form of education would be to prefer.As method of investigation I used a qualitative case study with a teacher who uses, what I would call, an alternative way of teaching. as a teacher you should pay attention to, and be aware of, how you effect your pupils and with this as a starting point conduct oneself.
Borg, berg och bygd. : Selaötraktens fornborgar under den mellersta järnåldern.
This paper deals with hill-forts located on and directly south of Selaön, in the center of Mälardalen, Södermanland, dated to the late roman period and the migration period. Of special interest is differences and similarities between the forts when it comes to their morphology and the hills where they were built. Furthermore, their landscape has been examined and I have tried to put the hill-forts in relation to any iron age settlements..
World Trade Center : ett arbete om hur myten påverkar oss
Det här arbetet fokuserar på den profana och religiösa människans omedvetna arketypiska arv som vi fått genom myterna, och vidare på hur detta påverkar oss i särskilda situationer. Som exempel har jag fördjupat mig i terroristattacken mot World Trade Center den 11 september 2001.I min första del beskriver jag myterna och olika mytkriterier, hur de är uppbyggda och vad de innehåller. Gemensamt för de olika myterna visar sig vara kampen mellan kaos och ordning och/eller det onda och goda, där harmoni måste råda på det jordiska planet såväl som på det gudomliga. I denna del tar jag också upp tidens betydelse och hur både den profana och religiösa tiden är av cyklisk natur där nyåret och återupprepning av högtider är av stor vikt för den psykologiska bearbetningen och personliga existensen.I min andra del beskriver jag staden New York och dess betydelse för innevånarna själva och omvärlden, som en stad med grandios arkitektur som själv talar om sig som en stad som symboliserar absolut frihet, välgång och tillväxt. Jag beskriver också tvillingtornen i World Trade Center som en axis mundi, ett mänskligt strävande åt det gudomliga, i världens navel, den absoluta mittpunkten.