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2737 Uppsatser om Call center industry - Sida 61 av 183

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AbstractDegree thesis Solid content in Lime Mud By Andre Flodin Process operator program ? Umeå University 17/6 ? 2014 Pages: 21A thesis was made on Billerudkorsnäs production unit in Karlsborg where lime kiln in the causticising department of chemical recovery plant does not meet the required production. Causticising department is the final step in the chemical recycling unit. There, the filtered green liquor is mixed with lime to recover the cooking chemicals used in the pulp factory. The cooking liquid is called white liquor.

Kultur och hälsa : En fenomenologisk studie av den kulturella bakgrundens roll i individens hälsouppfattning

The aim of the study has been to see if there are cultural differences in the perception of health and, if so, analyze if this is something needed to be taken in consideration in Swedish healthcare, schools and so forth.The participants were children aged between nine and nineteen. The study was performed at Islamic center's Islamic free school in Rosengård, Malmö. We have used a phenomenological approach that encourages the participants to talk freely and in their own words about a given subject, in our case, health. To analyze the transcribed interviews we have used software, Minerva, an application of Meaning Constitution Analysis (MCA) developed by Roger Sages, lector at The University of Lund.The results show that all the participants, regardless of culture, feel that eating right and exercising are crucial for their health. Additional to this we have found that the participants have a very strong solidarity whit their family and their origin country.

Vad är kvalitet i ledarskap? : Teorier, modeller och verkligheten

In this qualitative study the authors explores, by studying several quality-development models what quality in leadership is. The models are: Total Quality Management; SIQ?s model for customer-oriented organizational development; the EFQM excellence model; the ISO 9000:2000 standard; and Six Sigma. These models will be compared from Deming?s list for upper management; the Situational Leadership Theory; and the Contingency Theory.

Krav och arkitektur för CAD/PLM-support : Med en utvärdering av fem ärendehanteringssystem

Denna rapport är resultatet av ett examensarbete inom Industriell Produktion vid KTH, utfört vid Avalon PLM AB. Syftet har varit att grundligt utreda vad som krävs för att sätta upp en "first line"-support för användare till Siemens Industry Softwares produktportfölj. Målet med examensarbetet var att ta fram en kravspecifikation för det system som ska hantera kundernas supportärenden, samt hitta och utvärdera ett befintligt system som lever upp till kraven. Vidare togs också en support- och ärendehanteringsprocess fram, vilken beskriver hur ärenden ska skötas.Inledande frågeställningar för examensarbetet var frågor som; Hur hanteras ett ärende? Hur många ärenden kommer supporten hantera per dag? Hur kan supportingenjören få hjälp om ärendena är för avancerade? Är kundsupport bara en kostnad för företaget eller vilka bieffekter kan det medföra?En litteraturstudie gjordes för att få grundläggande förståelse för olika typer av supportkällor, CRM, kunskapsförmedling, syftet med kundsupport och supportingenjörens roll.

Det antropocentriskt styrda Sverige : En undersökning om riksdagspartiernas miljöideologiska närings-, miljö- och jordbrukspolitik under mandatperioden 2002-2006

This essay examines the environmental ideological direction of the Swedish parliamentary parties through the private members motions directed to the committee of industry and trade and the committee of environment and agriculture during the governmental time from 2002 to 2006.The environmental ideologies explained is anthropocentrism, ecocentrism and biocentrism. Based on the ideas of these three ideologies main points the private members motions directed to the committee of industry and trade and the committee of environment and agriculture, also matching the search words environment and energy, was compared and analysed.What has emerged is that all parliamentary parties express a desire to create an energy production and producing guide lines which are stringent environmentally and matches the safety requirements. Although the approach to environmental and safety standards differ significantly between them. Basically all Swedish parliamentary parties are more or less anthropocentric in its arguments, which in short terms means that they estimate natures and animals value through their usability for humans or based on their contribution to human feelings of wellbeing.The Centre Party and the Green Party shows hints of weak ecocentrism because in many cases they put animal intrinsic value high, but the human value higher. Moderates are predominantly anthropocentric but they also express some hint of biocentrism in one statement concerning research in order to reduce and rebuild environmentally destroyed areas.

Soldaterna utan namn eller uniform : En kvalitativ analy av Stern och Lehis 18 principer.

In my essay the dilemmas originate from what I have experienced. I have observed myself and some of my colleagues, how we meet children who are lacking the qualifications which school and most pedagogues expect them to have. Focus, in my written experiences, is on children who live in poverty, but how we meet and act toward them is often quite the same independent of what qualifications they are lacking. With the support from literature and theories I reflect and analyse the dilemmas. Through essaywriting I investigate my practical knowledge and I examine how we as pedagogues handle the complex situations encounter when in school and how it is possible to understand why we act the way we do.I think that the knowledge which essaywriting gives me will strengthen me as a person and in my work as a teacher for after-school-center.

"Jag bygger ett hus så han inte fryser" : 1-3 åringars byggprocess

Denna rapport är resultatet av ett examensarbete inom Industriell Produktion vid KTH, utfört vid Avalon PLM AB. Syftet har varit att grundligt utreda vad som krävs för att sätta upp en "first line"-support för användare till Siemens Industry Softwares produktportfölj. Målet med examensarbetet var att ta fram en kravspecifikation för det system som ska hantera kundernas supportärenden, samt hitta och utvärdera ett befintligt system som lever upp till kraven. Vidare togs också en support- och ärendehanteringsprocess fram, vilken beskriver hur ärenden ska skötas.Inledande frågeställningar för examensarbetet var frågor som; Hur hanteras ett ärende? Hur många ärenden kommer supporten hantera per dag? Hur kan supportingenjören få hjälp om ärendena är för avancerade? Är kundsupport bara en kostnad för företaget eller vilka bieffekter kan det medföra?En litteraturstudie gjordes för att få grundläggande förståelse för olika typer av supportkällor, CRM, kunskapsförmedling, syftet med kundsupport och supportingenjörens roll.

Arbetet inom skolan för att förebygga mobbning

My purpose in this work was to find out how staff in a middle sized school uses its local Equal treatment plan in its work against bullying. But also to see how the use of a standardized anti-bullying program works to prevent bullying. I have interviewed the principal, teachers, and what we in Sweden call a ?fritidspedagog? and the members of the anti-bullying team to get answers to my questions.  The conclusion of this study is that the school follow and work according to what the Equal treatment plan states, both in terms of prevention, as in working with actual bullying cases. The school has also followed the National School Agency's recommendations on what should be the local Equality plan, but also to follow up and revise it each year. The interview shows that the staff at the school placed great emphasis on talking and discussing with students about how to behave towards each other, they also brought up things that happened at one time and talked about this. The staffs were very committed to work towards the prevention of bullying and the same was true with the school's headmaster.

En optimerad arbetsplats : En studie om hur ett personalkontor kan effektivisera personalens arbete på ett kompetensutvecklingscenter i Filippinerna.

Temat fo?r a?rets examensarbete 2012 a?r Inkludering och Exkludering. Arbetet skall a?ven inkludera informationsdesign och rumslig gestaltning.Jag har arbetat med ett blivande personalkontor pa? ett kompetensutvecklings- center pa? o?n Mindoro i Filippinerna. Detta kontor som a?r under uppbyggnad, a?r litet och ma?nga personer och funktioner beho?ver fa? plats.

Parallel Import of Pharmaceuticals in the EU

Parallel import in the European Union is the perfectly legal activity under Art. 28-30 EC of buying goods in a low-price country in order to ship and sell them in a high-price country. The pharmaceutical market in Europe is subject to the subsidiartiy principle of Art. 5 EC and heavily characterised by national regulations that lead to significant price differentials between ? generally speaking ? Northern and Southern Europe.

Blod, svett & tårar : En studie av vad som skapar varumärkestillknytning till träningscenter

We have examined how the dependence, identity and social bonds affect customer loyalty and attachment to a training centre. The method used is a survey on SATS Karlstad city where 128 respondents were asked, out of which 118 surveys were used in the final analysis. The data was analyzed using ANCOVA and multiple regressions.The result showed significant relationships on attachment between identity and dependence. Social bonds had no significant effect on the attachment a member have towards training centre. Customer loyalty was measured by how long the individual has been a member and his or her training frequency.

Proxyserver för passiv informationssökning

In today?s society the average person is flooded by information from everywhere. This is in particular the case when using the Internet; consider for a moment the fact that a decent search engine at this moment scans 8 058 million homepages. For a user that repeatedly comes back to the same site, the case is often that they know what they are looking for. The problem is to isolate the important information from all the other information embedding it.We would like to state that we have found one possible solution to this problem, where the user himself can define what information he is looking for at a specific server, then scan the server when visiting it with his browser.

Der Wille zur Macht. En analys av den editionsteoretiska striden om Friedrich Nietzsches litterära kvarlåtenskap

In my thesis I examine the editorial theory and practice of the Nietzsche-Archives. At the center of the academic debate we find the posthumous edition Der Wille zur Macht, firstly published 1901 as Friedrich Nietzsches magnum opus. 1906 a new edition was published, which has been described by Nietzsche-scholars as canonical. The editors Elisabeth Förster-Nietzsche and Heinrich Köselitz manipulated the literary remains of Friedrich Nietzsche. The Nietzsche-scholars interpret these textual corrections and interventions differently.

Förbättringsarbete på monteringsbana

In this project we have used the theory of analytical mechanics to derive equations of motion for complex mechanical systems in order to study their behaviour over time. Even if the theory provides powerful tools to tackle tough problems which would be very hard to solve by methods of Newtonian mechanics, you are still relatively limited without running any computer simulations. One realises that in a faster rate it will be an incredibly difficult task to find an analytical solution when the degrees of freedom increases. Even if one would succeed to derive the equations, one still has to solve them to get the information of the systems behavior. Of experience one knows that the equations in general are nonlinear and hence must be integrated numericaly.

Läxor och läxhjälp på fritidshemmet - Homework and homework assistance in the school-age educare center

Syftet med vår studie var att undersöka hur läxor och läxhjälp berör fritidshemmets verksamhet. Studien belyser även en viss problematik gällande föräldrars möjlighet att hjälpa sina barn med läxorna utifrån ett socioekonomiskt perspektiv. För att undersöka detta har vi först tagit del av tidigare forskning om läxor och läxhjälp, därefter har vi intervjuat fyra lärare för att se hur de ser på syftet med läxor. Slutligen intervjuade vi tre fritidslärare för att se hur läxhjälpen berör fritidshemmets verksamhet. Vi har i vår slutsats kommit fram till att merparten av lärarna i vår studie anser att syftet med läxor är att befästa sina kunskaper men även för att lära eleverna att ta ansvar.

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