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2737 Uppsatser om Call center industry - Sida 20 av 183
Setting the Stage : - 0m att motivera träning med hjälp av SportIT.
The last few years a lot of media air time has been devoted to training, sports, health and weightloss on a more personal level then before. The new media arena is beeing used at its´ maximumto broadcast wievs on how we should eat, look, exercise and live. This thesis is trying to makebetter understanding on what people in general think is important when it comes to physicaltraining and motivation with the aid of digital media and IT systems. The thesis describes aworkshop that was conducted within the frames of Participatory Design and the outcome of thatworkshop. The workshop was conducted with a group of lead users (in this case instructors at avery large fitness center in Umeå, Sweden) and the main question was ?How can IT be used toachive a positive effect on physical exercise if motivation is the focus??.
Efterfrågan på musik har aldrig varit större : Hur nya förutsättningar har påverkat svenska musikförlag
We have been able to draw some conclusions based on our research. First we haveconsidered that the publisher is dependent on a large network and to work closelywith their customers. We can see that the competition in the music industry hasgenerally increased, the technological progress has created new opportunities, and asa result of this, new players have joined the music industry. We have been able todraw conclusions in the fact that more companies and songwriters start up their ownpublishing company, resulting in an increased competition for the individualpublisher.We can also see as a final result that music is used in lots of different contexts andthat the publishers thereby are offered a wide range of business opportunities, but thatthe solvency of the customers has become lower. With this knowledge, we canconclude that the publisher?s power and revenues will increase, and that the publisheras an actor has been given a more important role in the industry.
Bedömning och kunskapssyn i matematik : Förändringar i lärares bedömningspraktik
This paper examines women's positions in the music industry. By quantitativelyinvestigate ten major companies on the swedish music market, the authors have beenable to mapp positions that are dominated by women and as well as men. The essaydiscusses several theories of both gender in organizations and gender in society inorder to analyze the quantitative results.The aim of the paper is to highlight the current segregation of careers in the musicindustry as well as to lay a foundation for further research on why it is segregated.Clear graphs shows the gender distribution between women and men in business butalso the distribution of gender in occupations / positions in similar companies. In theanalysis the authors reflects on the results using relevant gender theories. In theconclusion, the authors explain the result generated by the analysis and illustrates theprevailing segregation that exists in the music industry.This paper has concluded that a seemingly even distribution between men andwomen in business organisations can sometimes be misleading.
Rum för lärande, med eller utan väggar : En studie om utomhusdidaktikens relation till inomhusdidaktiken samt biologiämnet
Med den här uppsatsen har jag velat diskutera relationen mellan utomhusdidaktik respektive inomhusdidaktik som utgångspunkt för undervisningen i den svenska skolan. Ett annat syfte är att med utgångspunkt i ovan nämnda didaktiker fördjupa kunskaperna i utbildningsmetodik för lärare i allmänhet och biologilärare i synnerhet.Studien utgår från två frågeställningar som jag genom intervjuer med två representanter för utomhusdidaktik och två representanter för inomhusdidaktik har försökt besvara.Resultatet av denna studie visar att utomhusdidaktik och inomhusdidaktik kan vara mycket lika i sina fokus på de didaktiska frågorna. Ett undantag är var-frågan som är av större betydelse för utomhusdidaktiken. Studien visar även att utomhusdidaktik berör många fler ämnen än biologiämnet.En viktig slutsats är att undervisningen i skolan ofta saknar verklighetsförankring. Utomhusdidaktik och science-center-didaktik, som representerar inomhudidaktik i denna studie kan båda hjälpa skolan att konkretisera den ofta teoretiska undervisningen och bidra till en ökad förståelse hos eleverna..
Ramavtalets civilrättsliga verkan. Frågor om avtalstrohet och osund strategisk anbudsgivning
The purpose of this thesis is to examine the nature of framework agreements in public procurement in Sweden. The main question is whether a contracting authority is obligated to place orders under a framework agreement when purchasing a product or service that is covered in that agreement and to what extent a contractor is obligated to accept such orders. If the answer to that first question is that an obligation does exist the next question to arise is what kind of consequences to expect when either party fails to meet that obligation. Of great importance is whether a contracting authority that hasn?t used an existing framework agreement is liable to pay damages to the contractor who according to the agreement had a right to deliver.
Premiepensionssparande : Fondförvaltningsstrategier applicerade på PPM
The everyday work at a staffing agency and how its leaders deal with the problems that appears: A case study at Maxkompetens.The purpose of this paper is to increase the understanding of how leaders at a staffing company deal with the everyday problems that arise from a geographically dispersed workforce.The staffing industry has grown by 30-40 percent annually and has over the past 15 years been the fastest growing industry in Sweden. This shows that the interest and demand for the staffing industry and its activities are now rising at an increasingly faster pace. This is an industry that is operating under specific conditions and with a geographically dispersed workforce. This will make the leaders of a staffing company to an important link between the staffing leaders and the staffing personnel.The relationship between the staffing company's leaders and its personnel is important, but not completely trouble free. Difficulties arise in that the employees may be located in different places and at various client companies with the result that the leaders of the staffing company cannot have a daily personal contact with their geographically dispersed personnel.We have used a qualitative approach on our paper and our empirical methodology has been a case study with ethnography and interviews.
Konsten att uppfattas rätt - Varumärkesstrategier för svenska artister
Personal branding is a common phenomenon within the Swedish business world, although less applied on the competitive and fast paced music industry. In order to strengthen Swedish artists' personal brands and to ensure congruence between the artists' presented identities and the target audiences' perceived images, we have developed a model, containing of seven essential factors. The seven dimensions authenticity, credibility, certainty, openness, availability, awareness and timeliness help improve strength when communicating brand identity, as well as minimizing potential discrepancy between identity and image. This report examines the brand strategies within the Swedish music industry through a case study of Sweden's largest pop star, Eric Saade, where Team Saade's communicated identity is compared to the targets audience's perceived image of Saade. Overall, Saade's personal brand has a high level of congruence, except from the clarity dimension, where his words are considered differing from his actions.
7 LEDARE I FASTIGHETSMÄKLARBRANSCHENS SYN PÅ, OCH HANTERING AV, FASTIGHETSMÄKLARES GRÄNSLÖSA ARBETSFÖRHÅLLANDEN.
The purpose of this study was to get an idea of ??how the leaders in the real estate industry perceive and manage boundless working conditions. Questions that were answered were how the leaders in the service influence and control the employees' working conditions. Also how the communication strategies are designed to facilitate the work towards common goals, when tasks are not limited to the workplace. The study examine if boundless working conditions is characterized by unspoken expectations.
Följdeffekter av olika användningssätt för vedråvara : en ekonomisk studie
Since the turn of the millennium a sharp increase in the interest for bio energy has been observed. Important reasons for this growing interest can be due to the fact that fossil fuels are a finite resource. A net discharge of greenhouse gases occur when fossil fuels are burned. The discharge of greenhouse gases are considered to be the main reason to the greenhouse effect. Means of control to increase the use of bio energy has been introduced and, as intended, the use of bio energy has increased.
As a result of the legal provisions the ability to pay for bio energy has increased, which the forest industry view as a problem.
Shared Service Center : En fallstudie i arbetsfördelningen mellan redovisare och controllers
Bakgrund: En åtgärd för att effektivisera stödfunktioner i organisationer är att etableraoch använda sig av så kallade SSC. Det innebär att spridda stödfunktionerna flyttas tillett separat och ansvarigt bolag inom koncernen. Där redovisarna arbetar på SSC medancontrollers arbetar ute i organisationen. Det är vanligt förekommande attarbetsfördelningen aldrig når fullt ut mellan redovisarna och controllers, vilket harpåvisats på det studerade företaget.Syfte: Det övergripande syftet för studien är att öka kunskapen om hurarbetsförhållandet kan organiseras mellan redovisare och controllers när yrkesrollernautvecklas och förändras i en global organisation.Metod: Studien innefattar en fallstudie av en globalorganisation inom detaljhandel.Datainsamling för studien har skett genom semi-strukturerade intervjuer ochföretagsdokumentation.Slutsatser: I studien har det påvisats att bolagsansvarig (redovisaren) har en specialistochkonsulteranderoll, som hanterar redovisning och utför viss transaktionshantering.Business navigators (controllers) har en affärsparterroll och ?navigerar? verksamheter.En rad problemområden samt åtgärder för arbetsfördelningen har identifierats och ärpresenterade i tabell 14.
Påverkande faktorer vid valet av betalningsmedel i en svensk M&A : - En köpares perpektiv
The everyday work at a staffing agency and how its leaders deal with the problems that appears: A case study at Maxkompetens.The purpose of this paper is to increase the understanding of how leaders at a staffing company deal with the everyday problems that arise from a geographically dispersed workforce.The staffing industry has grown by 30-40 percent annually and has over the past 15 years been the fastest growing industry in Sweden. This shows that the interest and demand for the staffing industry and its activities are now rising at an increasingly faster pace. This is an industry that is operating under specific conditions and with a geographically dispersed workforce. This will make the leaders of a staffing company to an important link between the staffing leaders and the staffing personnel.The relationship between the staffing company's leaders and its personnel is important, but not completely trouble free. Difficulties arise in that the employees may be located in different places and at various client companies with the result that the leaders of the staffing company cannot have a daily personal contact with their geographically dispersed personnel.We have used a qualitative approach on our paper and our empirical methodology has been a case study with ethnography and interviews.
Energianvändning i serverhallar: energiflöden och kylning
This thesis examines different methods for the cooling of data centers. Several means of cooling with the refrigeration cycle have been studied, as well as the feasibility of using free cooling in different parts of Sweden. In addition, the possibilities of transferring excess heat to a nearby district heating system were investigated. It was found that in all investigated cases except two, the data center could be cooled solely with free cooling for at least 300 days a year when only the outside air temperature was considered as a constraining factor. The limit was then set to 20 °C.The vast majority of all district heating systems in Sweden get little to none of their heat from other excess heat sources.
Grönare IT med hjälp av balanserat styrkort
The concept of green IT is a hot topic in the industry right now. The requirements forenvironmental friendliness are becoming increasingly common. There is a lack of knowledge andunderstanding of what green IT means and how it can be achieved. Our study shows that the useof ICT can never become entirely green, but a lot can be done to become greener. We haveproduced a balanced scorecard which in theory leads to better governance, increased knowledgeand a common picture of what the work of greening IT means for employees and theorganization.
Adderande tillverkning för metall
The Swedish automotive industry has since way back been struggling with bankruptcy, abroad buy outs and staff cuts. Competition and pressure on prices are two factors that affect the automotive industry. Because of this, the companies are pressured to continuously developing their work in addition to be able to compete on the market. The aircraft industry has successfully managed to implement additive manufacturing (AM) and for motorsport has several components manufactured with AM been used. When AM is used as a manufacturing method, there are a number of advantagesthat follows.
Känslan på andra sidan luren : Hur anställda upplever känslor i sitt dagliga arbete som kundtjänstmedarbetare
Vi vill i detta arbete få en djupare insikt i hur kundtjänstmedarbetare upplever sitt arbete. Kundtjänstmedarbetare upplever ständigt känslomässiga krav från kunder och organisationen. Hur upplever kundtjänstmedarbetaren arbetet, interaktionen, krav/kontroll och gemenskap? Vi berör kundtjänstmedarbetarens arbete kopplat till taylorismens huvudprinciper där vi ser hur kundtjänstmedarbetarens arbetsrutiner är noga uträknade för maximal effektivitet. Med hjälp av kända teoretiker som Hochschild, Karasek och Taylor ska vi reda ut hur kundtjänstmedarbetare upplever och känner för att sedan koppla det till det mekaniska arbetet som kundtjänstmedarbetare.Genom intervjuer har vi fått en djupare förståelse i arbetet hos kundtjänstmedarbetare på ett call center.