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331 Uppsatser om CALL - Sida 16 av 23

Personuppgiftslagens efterlevnad i samband med IT-övervakning : En studie av medelstora callcenterverksamheter

I Datainspektionens rapporter 2003:3 och 2005:3 har myndigheten granskat hur personuppgifter behandlas i samband med arbetsgivares övervakning av anställda. Resultaten av dessa rapporter har visat på förekommande brister i förhållande till personuppgiftslagen i många av de granskade verksamheterna.Mot denna bakgrund har en fallstudie av ett medelstort CALLcenterföretag genomförts för att ur ett tekniskt perspektiv undersöka hur väl personuppgiftslagen följs i samband med företagets övervakning av sin personal. Utifrån brister identifierade i fallstudien har en mindre kartläggning av liknande företag genomförts i ett försök att mäta graden av generaliserbarhet i de identifierade bristerna.De brister som har identifierats i fallstudien rör i första hand otillfredsställande rutiner för gallring av personuppgifter vid e-postövervakning samt avsaknad av information till de anställda om vilka kontroller som sker i samband med detta. Behov av en uppdatering av företagets IT-policy samt ett behov av en övervakningslösning för personalens internetanvändande kunde också noteras.Kartläggningen har givit antydningar om att liknande brister vad gäller rutiner för gallring samt bristande information kan tänkas förekomma även hos andra medelstora CALLcenterföretag.Slutsatsen av arbetet är att flera av de brister som uppdagades av Datainspektionen för fem år sedan tycks göra sig gällande bland vissa medelstora CALLcenterföretag även idag..

Applikationsutveckling med nätverkstrafikfunktioner : En jämförelse av tre mobilplattformar avseende nätverkstrafikfunktioner

The objective of this study was to examine three common mobile phoneplatforms in relation to their network traffic features. The platforms to beexamined are Android, iOS 5 and Windows Phone. After the investigation wascompleted a prototype application was implemented in order to demonstratethese features in the most suitable platform. The application will function as atelephone CALL exchanger. In addition, the application must also send the userstatistic to a Web server, accept contacts from a Web server, as well as having aspecial administration part in which the userstatistc can be presented.

Goodwill : Tillgång eller belastning?

Leverage buyout?s is an opportunity for companies, who can strengthen its market position by expanding its operations, and it add?s value to the company. At every LBO, copmanies make different values of the target company to finally come upp to a final bid. The final bid may in many cases be made of a surplus value, which is the differens between the value of the net-assets and the final bid. This we CALL goodwill and it has been a target in many discussions.

Utveckling av vården genom eHälsa : En kvalitativ studie av hur ?min journal på nätet? formar framtidens vård

Today is what you could CALL a golden age for technological development in health care. Technology is given a bigger role in healthcare and serves not only as a support for health professionals in their daily work but also as a tool for the patient. With the help of eHealth services, patients are becoming more involved in their own care. This improves patient?s knowledge about their health, which in turn contributes to higher motivation to perform self-care.

Digitala verktyg i mellanstadiets musikundervisning : En kvalitativ undersökning av vilken uppfattning fyra musiklärare har om digitala verktyg för ljud- och musikskapande

The purpose of the essay is to draw attention to my approach in relation to a boy I choose to CALL Emil, and how I can increase my understanding of his behavior. I explore conceivable reasons for why he breaks down so often, especially when other children are given attention. Is he simply unusually egoistic, and to a large degree only able to see to his own interests, or am I overlooking the real reasons for his actions.In order to explain the reasons for Emil?s apparent frustration in sensitive situations, I explore the significance of attachment theory. I argue about possible effects of Emil?s parents? way of describing and guiding him, as well as how I, and my colleagues, risk fulfilling and amplifying negative expectations.As the prime reason for his repeated sense of unhappiness seems linked to a lack of empathy, I explore different ways of understanding this, as well as how I might contribute to fostering compassion.

Kubakrisen : En tidningsstudie om svenska morgontidningars rapportering kring krisen

AbstractKubakrisen; En tidningsstudie om svenska morgontidningars rapportering kring krisen The Cuban Missile Crisis; A media study of Swedish morning papers reporting about the crisis The purpose of the survey is to illustrate how four Swedish newspapers, Svenska Dagbladet, Göteborgs Handels- och Sjöfartstidning, Dagen and Ny Dag reports about the Cuban missile crisis based on the questions. The survey highlights what distinguishes the morning papers and by how they take the position of the ship blockade against Cuba that United States issued and what position they take on who to blame in the conflict, but also how leaders Khrushchev, Kennedy and Castro portrayed. The study is based on the basis of a newspaper study and theory of priming serves as an instrument for the collection of materials. The survey results show in the first issue of how the papers stand to US ship blockade, which SvD endorses, while GHT and Ny Dag condemns it and Dagen stand in the middle without any real position. Previous studies treated SvD stance during the Cold War, shows that during the Vietnam War in 1965 SvD was very critical of the USA and their involvement. In this study, regarding the Cuban missile crisis, SvD are most clearly pro-US while Ny Dag accuse and highlights strong criticism of the United States. As for Chrusjtjov, Kennedy and Castro, the survey shows that three out of four newspapers writes about a surprised Chrusjtjov, who had gone too far and a Kennedy who are determined and implacable.

Kvantfysiken och den nya myten? : En studie av Fritjof Capras och Danah Zohars böcker om kvantandlighet

This study is about quantum physics and the role it can play in a religious perspective. I intend to examine how moderna physics may be related and understood as New age and Myths. My material consists of two books in the new age genre: "The Tao of Physics" by Fritjof Capra and "The Quantum Self" by Danah Zohar. My first two question to these books are which 1) religious and 2) scientific content they have. My other questions are too 3) investigate and demonstrate how these books are new age and 4) to exanine how the books can function as myths and adopt mythical features.

Lättare sagt än gjort. En kvalitativ studie om hur vuxna med Aspergers syndrom upplever nära relationer

Background and aim: Asperger syndrome is a neuropsychiatric disability which is essentially characterized by impairments in social interaction. Little is known about how these individuals experience social interaction and more distinctly close relationships. Therefore the purpose of this present study is to explore how initiating and maintaining close relationships could be facilitated for individuals with Asperger syndrome. Furthermore how these individuals would like others to behave towards them. By assuming an insider perspective the empirical data is based on the participants own descriptions of their experiences, thoughts and ideas about close relationships.Findings: Most respondents state that they experience difficulties initiating social interaction, the main reason being that they don?t know what they are expected to say or how to act in this type of situation.

Nyhetens behag: En kvantitativ studie av möjligheter och risker med produktplacering på modebloggar

The advantages with product placement in blogs compared to traditional media is shown in earlier empirical findings where consumers found blog posts more credible and informative than a corresponding article in a web paper. It can therefore be argued that the informal structure and personal tonality of the blog reinforces the effects of product placement on brand attitude and intention to buy as the consumer has no persuasion knowledge and does not detect the rewriting of the product as commercial.This paper?s overall aim is to provide concrete implications for how to manage product placement on fashion blogs. The purpose of the essay is therefore to investigate the communicative effects of product placement in fashion blogs as well as to examine if a revelation of commercial interest behind a blog posts about a certain brand effects the consumers? attitude towards the blog and/or brand attitude and intention to buy.

Hur ansvariga vid vägarbeten ser på sin uppgift kopplat till säkerhet och framkomlighet

In 1997, the Swedish parliament adopted a decision on Vision Zero (nollvision) in the road and transport system. Vision Zero means that no one should be killed or seriously injured in traffic accidents in the road transport system (Prop. 2003/04: 160). For the Transport Administration in Sweden (Trafikverket), this means increased demands on security and signage at road work sites around the country. This in turn means increased demands on the contractors that carry out road work for the Transport Administration.

Norra Botkyrkas undre värld : En inblick i antihjältarnas vardag

The purpose with this study was to describe and analyse the daily activities of a criminal group in a southern suburb of Stockholm, Norra Botkyrka, and their attitude to drugs, the police, crimes in general, accomplices and their plans for the future. The study is a combination of different qualitative methods that is built on unobtrusive methods and interviews that was carried out during winter in 2006 and spring in 2007 and six interviews. My interest to carry out this study was grounded on my several years of experience as a prison and probation officer in the prison. I chose to ?live? with a group of criminals and participated in some of their social activities.The respondents that I chose to CALL ?anti-heroes? proudly tell me about their criminal lifestyle that characterizes of violence, drugs, crimes and conflict where this people show no regret.

Sjuksköterskans syn på svårigheter i telefonrådgivning: En litteraturstudie. : Difficulties in telephone advice as perceived by registered nurses: A literature study.

Background.Telephone advice increases the accessibility to health care and the streamlined work at primary health care centres. The goal of telephone advice nursing is to give the CALLer a correct advice, adapted to the CALLer?s situation, in order to reach correct care level. However, registered nurse?s telephone advice includes risks for misjudgement.

Befrielseteologin i Latinamerika och Afrika. Om Gustavo Gutierrez och Jean-Marc Elas teologi

I have chosen to investigate the relationship between Latin American- and African Liberation Theologies. My purpose is to analyze, understand and compare the similarities and differencesbetween the two. The bulk of the study addresses two Liberationists, Gustavo Gutiérrez from Latin America and Jean-Marc Ela from Africa, both of whom are considered by many to be the most important theologians on their continents. This is done with the aim of deepeningthe knowledge of other theologies which have also influenced present day theological thinking.The questions I pose concern Liberation Theology in general, its background and its history. I will journey through Latin American and African church history in order to understand the contexts in which these two theologies have arisen.

Myndigheters prevention mot grooming : En kvalitativ studie om hur yrkesverksamma förhåller sig till preventivt arbete mot grooming och i vilken utsträckning de arbetar preventivt

The Internet has become an important communicational medium that involves the majority of the world?s population. One group in particular that uses the Internet is the youth. This in turn makes the Internet a viable source for groomers to exploit, where groomers are what you CALL grown men and women that have the intention to contact youths for sexual purposes, the process is CALLed grooming. In Sweden, a law has been made available to criminalize this particular activity, but it should not replace the prevention.

Serietecknaryrket

Information technology and globalization has led to an increasing competition and service production has been more and more independent of locations. This has made a market of outsourced telephone costumer service possible. Due to high establishment the market has been saturated and with that price has sunk. Customer companies have the last few years got more negative to outsourcing of their telephone customer service as they through operating the customer service internally want to get closer to their customers.In the empirical study the writers try to figure out which companies the CALLcenters should try to aim towards to get long and profitable cooperation. This will be done through deducing guiding principles from theories about how different factors around companies costumer service should look like.

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