The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient customer support has become more important and studies show that customers who leave a company do so because of poor service. Customers' growing demands for higher quality and easier access to services means that companies must recognize the need to satisfy each customer. It is important that each customer receives the attention required and that customer needs are met quickly and flawlessly.

Opcon Powerbox is a product developed by Opcon together with the underlying company SRM (Svenska Rotor Maskiner) where surplus heat from the industry is used through an Organic Rankine Cycle (ORC)?process to produce electricity. An ORC-process is a thermodynamic circle process in which a refrigerant is used as the working fluid. The refrigerant makes it possible for the circle process to operate at lower temperatures than the conventional Rankine process.In this master?s thesis a data analysis software for the Opcon Powerbox has been developed in which measurement data is retrieved and handled from the Opcon Powerbox.

Marketing in a business-to-business environment differs from its counterpart in the business-to-consumer market. Where the latter focuses on customer satisfaction, the former is all about value. This value creates loyalty between seller and buyer. Creating loyalty is becoming more and more important in the media planning industry as fierce competition reduces profit margins. Value is created through selling what a client wants at an acceptable price.

The current thesis is on the rule of law and how the principles of the rule of law are met in thenew Swedish migration process. The migration process has been subjected to criticism duringseveral years and on different occasions. The migrations process is viewed through a ?rightsof the child? perspective, foremost to seek if the rights of the child are met. The children are avulnerable group, not the least in the process of migration.

Background: The Swedish life-insurance business has been extensively criticised lately due to broken promises to customers as well as due to scandals that some companies within the business have been involved in. The companies within the Swedish life-insurance business find themselves in a so- called crisis of confidence, something that is created in and by media. A company that finds itself in a crisis of confidence somehow have to manage the situation and crises of confidence can also result in different kinds of changes. Purpose: The aim of this thesis is to explore and analyse how individual life- insurance companies manage crises of confidence. As a consequence, the aim is also to investigate in what way crises of confidence are initiators to change.

Background: The Swedish life-insurance business has been extensively criticised lately due to broken promises to customers as well as due to scandals that some companies within the business have been involved in. The companies within the Swedish life-insurance business find themselves in a so- called crisis of confidence, something that is created in and by media. A company that finds itself in a crisis of confidence somehow have to manage the situation and crises of confidence can also result in different kinds of changes. Purpose: The aim of this thesis is to explore and analyse how individual life- insurance companies manage crises of confidence. As a consequence, the aim is also to investigate in what way crises of confidence are initiators to change.

När företag ska implementera ERP-system är det viktigt att företaget ser till att få kvalitet på implementeringen. Ett ERP-system är ett informationssystem som ska hantera alla funktioner inom ett företag på ett integrerat sätt. För att få kvalitet på implementeringen krävs att budgeten hålls, att implementeringen blir klar i tid, att processerna i företaget optimeras, att kraven tillfredsställs och att integreringen med andra system klaras av på ett bra sätt.Examensarbetet har undersökt om Business Blueprints kan vara en hjälp för företag när det gäller att säkra kvaliteten på implementeringar av ERP-system. Business Blueprints är en modell som guidar företag genom hela systemutvecklingen. Undersökningen har genomförts med hjälp av intervjuer och en litteraturstudie.Resultatet av undersökningen som detta arbete omfattar kan sammanfattas med att Business Blueprints är en hjälp för företag när det gäller att kvalitetssäkra implementering av ERP-system..

Globalization has among other tendencies led to the emergence of new ways of doing business. One of the ways for organizations to meet the demands of a new competitive landscape has been through management accounting change, a field which has become increasingly popular in research. This paper builds on that research and seeks to investigate the case of the implementation of a new management accounting system in a Swedish company which was triggered by strategic change. Commonality through the interactive approach is by some researchers seen as a key to successful change. This approach is contrasted to the importance of symbolic constructs and change recipients? cognitive effort to understand the meaning of change for which Framing theory is applied.

This Master Thesis is a part of PlymoVent?s business to customer plot, with the aim to investigate how the consumers receive the services that PlymoVent provides. With regard to PlymoVent's business strategy and reference theory, the demands of how to receive and monitor a supply chain for a better customer satisfaction where targeted. The findings refer to poor customer satisfaction due to obscure procedures in problem resolution and discrepancy handling, and vague transportation accuracy..

The existence for companies today consists of constant challenges with customers that want more individual products with high quality as quickly as possible. For a company to be able to have a short delivery time, it must also have a short production time. This makes streamlining and improvement of processes a big part of a company?s workThis thesis has been carried out together with the company Lasermax Roll Systems AB, a world-leading manufacturer of feeding, finishing and monitoring systems for high-speed digital printers. They manufacture their products according to the assembling for costumer order principle.The purpose with this thesis is to map and analyze, the assembling process and the test process at Lasermax Roll Systems AB.

?A designer rarely works alone?. The first sentence of Jonas Löwgren and Erik Stolterman's chapter on design as a social process made me curious. What if a designer worked alone? What are the actual differences between working on a project alone and as part of a group? How would it influence the creative process? What would be different when coming up with ideas, meeting with clients and setting deadlines? Does the influence of another designer stifle the individual creativity or does it actually nurish it? This paper is written to answer these and other questions as well as take you through the creative process of the production of ?Daddy? - the music video..

Sammanfattning Titel: Processer för Know-how transfer Seminarium: 2007-01-16 Nivå: Magisteruppsats i företagsekonomi 10p Författare: Emma Salde och Kristina Korelic Handledare: Carl R Hellberg och Anette Svingstedt Nyckelord: Know-how transfer, tacit kunskap, process, inlärning och kommunikation Problem: ? Varför satsar man på know-how transfer? Finns det någon speciell anledning eller faktor som påverkar företag till att genomföra detta? ? Hur går man tillväga för att samla den know-how som finns inom ett företag och skapa en produkt - tjänst av den som man säljer till kunder? ? Vad finns det för svårigheter och kritiska faktorer som påverkar denna process? Syfte: Syftet är att beskriva och analysera processen för know-how transfer. Metod: Vårt tillvägagångssätt har varit en fördjupning av de teoretiska studierna med komplement av intervjuer med två olika företag som är verksamma inom know-how transfer. Innan intervjuerna genomfördes så gick vi igenom sekundärdata. Vår empiriska undersökning är av kvalitativ karaktär, med frågeschema som utgångspunkt.

We?re all aware that technology progresses forward with giant leaps on a daily basis. In one-way or another this affects us in our everyday life. It can affect us in the way we?re shopping, communicating, researching, planning future events or how we choose to be entertained. That the web is an increasingly stronger tool for communicating in more or less every type of business is becoming more evident for people.

The manufactory industry, due to decline in profit margins, is seeking new business opportunities by moving towards servitization and value-adding services in after-sales. We have therefore conducted a case study to investigate a manufacturing company in their current transformation towards servitization. By studying the management perspective, we aimed to understand how Information Technology, by adding value, could play a role in the transformation process. This study shows that information technology can take an integrating role, by supporting new value-adding services to provider and customer, as well as a co-creating role, where both provider and customer benefits by learning from each other, in the changing work process initiated by new services. The study has also shown that Information Technology, together with organization, information and people, are crucial components in the manufactory industry?s transformation towards servitization.  Furthermore, the study has also shown that the value chain has the potential to drastically change due to the value-adding that the information technology brings to the progress of servitization..

Författare:   Alexander Falck, Ekonomprogrammet inriktning marknadsföring Sebastian Ivarsson, Enterprise and Business DevelopmentHandledare:                      Kåre SkållerudExaminator:                      Frederic BillTitel: Att marknadsföra döden: en jämförande studie mellan tjänstemarknadsteori kontra begravningsbyråers arbetssätt.Bakgrund och problemdiskussion: Produkter och tjänster marknadsförs på olika sätt, för att marknadsföra tjänster så har den ursprungliga marknadsföringsmixen från Kotler utökats med ytterligare tre delar för att beskriva det som är viktigt i tjänstemarknadsföringen. Begravningsbyråer befinner sig idag i en efterfrågesituation som kallas negativ efterfrågan. Negativ efterfrågan innebär att kunden inte vill veta av företagens produkter. Denna situation skapar frågetecken till hur begravningsbyråer egentligen marknadsför sig då kunden inte är intresserade av företagets produkter. Vid vår förberedande forskning visade det sig att det hade författats väldigt lite på området.