The travel agencies exist on a market that is distinguished by increasing competition. A majority of the travel agencies offer different services that all satisfie the same customer need. However,one major difference in the market aspect is the service quality, this making it an important mean of competition. There are several acknowledged methods of measurement when it comes to service quality and it is important to use an instrument that takes into consideration the fact that charter tours is a complex merger of several services. The purpose of this essay is to establish if the SERVQUAL method is a suitable instrument for measuring service quality in the travelindustry.

approaching Boden deals with the approaching of a city, both in a physical sense ? along the road ? and in a spiritual sense ? in mind. The physical encounter with a city is represented by the experience of the road and its surroundings, while the spiritual encounter is represented by the idea of the city that we already have, or will get, in our minds. We have in this degree project approached Boden through a thoroughly analysis of both the entrance roads and the city itself. In this degree project we are looking for ways of how to create characteristic and interesting entrance roads to a city, with Boden as an example. This demands knowledge about the problems involving entrance roads as well as the distinctive features of the city.

The objective of a site leasehold is to allow the lessee to occupy a specific plot of land. In return, the lessor imposes an annual ground rent. The ground rent ownership gives the lessor the possibility to capture the increasing in land value. As such, the rent is based on the value of the land multiplied with a percentage that reflects the yield of the land value. It is renegotiated every ten years.

Arbetet har gjorts åt Saab Security Systems i Växjö. Syftet med arbetet har varit att ta fram ett generellt distribuerat informationssystem som ska användas för informationsspridning på en flygplats. Från Saabs sida är målet med att införa ett nytt informationssystem att få en generell standard för hur informationsspridning ska gå till. På det nya informationssystemet ställs krav på flexibilitet, att det ska vara utbyggningsbart, att det ska finnas möjlighet att ansluta nya aktörer samt att det ska vara en tjänstebaserad arkitektur. Den övergripande frågställningen för arbetet har varit som följer.Kan tjänstabaserad arkitektur vara en lösning för hur information kan överföras på ett säkert sätt mellan flygklubbarna och flygledartornet?Under arbetets gång har en teoretisk studie gjorts där fem olika mellanprogram jämförts utifrån transport av information, tjänstebeskrivning, tjänsteregistrering och upptäckt samt säkerhet.

Nearly 50 years after the building of the first million programme neighbourhoods many Swedish municipalities faces an extensive restoration work in these neighbourhoods which during their relatively short lifetime have acted as a target for a large amount of criticism. Öster in Gävle is a million programme neighbourhood that has gone through an extensive restoration between 2001-2009 with the aim of improving the living environment. Improvements have been made in the outdoor environment, to the facades of the houses and the entrances? of each building. The purpose of this study has been to investigate the effects of the renewal in the physical outdoor environment for those who live in the neighbourhood.

Byggbranschen är inne i en övergångsfas mellan 2D och 3D. BIM, som arbetsmetod, och 3D-modeller blir allt vanligare. I broprojekt är dock efterfrågan på dessa modeller låg. På WSP i Stockholm används 3D-modelleringprogrammet Tekla Structures i stor utsträckning på flera avdelningar. Önskemål finns om att utöka användningen av programmet även inom broprojektering.

The law of preferential rights has, since the 70?s, given företagshypotek a high priority after a company has claimed bankruptcy. After the costs concerning the insolvent estate and the liens, företagshypotek has received full refund. The effect has been that the unprioritized creditors often have not recieved any of their claims after the bank have re-cieved theirs. Many countries have during the last decades deviated from this law and in 2003, Sweden decided to take the same path.

Social workers in this study describes various experiences of the assessments of interventions for children and adolescents. Social workers experience of the many different situations where an assessment of best effort must be made on the basis of BBIC, which is the Social Services investigation records. To make this assessment, the Social workers need social assistance and support of their colleagues and manager. Knowledge mixed with experience is also an important part when it comes to being professional and not let emotions control that could otherwise be happened when the social worker meets and builds relationships with clients. Social workers are also those who will decide which achievement the client needs from the needs.

Purpose: The purpose of the study is to gain a deeper understanding of influencing behaviours concerning individualized viewing in relation to VoD-services (Video on Demand), and how this reflects the perceived viewing behaviour in terms of habits, content and social actions.Theory: The theory that primarily underpins this study is Jacob Bjur?s thesis Transforming Audiences. Bjur?s thesis provides an analytical model of individualized viewing behaviour that has been used in this study case. The model is founded on three central tenet areas of individualization, Habitualness that ensures habits, Socialness that refers to the social space and Referential space that ensures content/selection and viewership as a referential act.Method/Material: The study is based on a qualitative research method underpinned by focus groups interviews.Results: The research demonstrates strong tendencies towards an individualised viewing behaviour in the use of VoD-services.

The aim of this study was to enlighten social workers experiences of social networks direct influence in Swedish social services, and in which ways those influences are manifested. Some of the issues that are being explored in this study are: The separation of the private sphere and professional duties; boundaries and dual relationships that occurs inside social networks; the use of social networks as a control-instrument in authority exercise towards clients; and social networks arising impact on social work. The empirical material was collected with nine qualitative interviews with social workers stationed at different social service departments in a Swedish municipality. Also one qualitative e-survey was sent out to, and answered by four social workers with a managerial position in the same municipality.The results reveal that several informants have experienced different problematic situations involving clients within the social networks. This study shows that the informants are very restrictive with what information (text and pictures) they publish on their facebook-profiles, because of their position of authority and the awareness of the possibility of always being watched.

Today, activities funded with public funds needs to present relevant and reliable information which shows the results obtained. Requirements increase in welfare activities to be run based on scientific, empirical knowledge. This applies particularly to social work. The social work is, however, poorly researched in areas such as knowledge of interventions in the content, context and effects. One way to evidence-base social work can be to conduct regular and qualified assessments.

Målet med detta arbete är att undersöka och analysera en byggnad från miljonprogrammet i Helsingborg göra gällande energiberäkningar. Dessa beräkningar ska mynna ut i olika förslag till hur man skulle kunna styra upp en renovering av dessa byggnader så att de uppfyller de nya energikraven samt skapa en mer tilltalande estetisk byggnad..

This thesis focuses on immigrant fathers and the specific situation they face arriving in Sweden. The purpose of this study is to examine various systemic obstacles and eventual possibilities these fathers may encounter in the new country and how they affect their fatherhood. The paper is based on four interviews, with three men and one woman, who work with immigrant fathers partly in parenting educational programs. The informants? professional background varies.

Title in original language: Exploateringsvilja kontra bevarandeambitioneravseende ?Lyckornas klimatiska kurort och havsbads-anstalt?Language of text: SWENumber of pages: 58.

AbstractThe Energy Declaration is a law that will come into effect October 1: Th 2006. This report has Värnamo municipality as principal and shall clarify what the estate owner in general and Värnamo municipality in particular need to know about this law. Another part that is going to be dealt with is how large the future need for energy experts in this field will be, and which competence that will be demanded for them.The work will in general deal with simplified energy declarations for apartment houses and public buildings, since these buildings are the first to be involved with energy declarations.The energy declaration will consist of a number of important components.? Energy power i.e. how much energy the building consume? If the ventilation control is done? If the radon measurement is carried out? Recommendations of measures to improve the energy power? Reference value to compare the buildings energy power againstAccording to the law the declaration shall been made by an independent expert, which will need certain information for this.