The original promise behind the Internet Protocol was to deliver data from a sender to the receiver using a best-effort approach. This means that the protocol makes no guarantees except that it will try to deliver the data to the destination. If some problem occurs the packet may be discarded by the network without any notice. No guarantees are made regarding the time it takes to deliver the data, the rate at which data will be delivered or if data is delivered in the same order it was sent. The best-effort approach is arguably the reason behind the success of the Internet Protocol and is what makes IP scalable to networks the size of the Internet.

Den demografiska och ekonomiska utvecklingen i G?teborg ser ut att skapa stora utmaningar kommande ?r f?r hela staden. I denna fallstudie unders?ks Serviceresor G?teborgs verksamhet d?r vi ser att de ?ldre resen?rernas m?jligheter att f?rflytta sig riskerar att f?rs?mras p? grund av konsekvenserna av denna utveckling. Syftet med denna studie ?r d?rf?r att unders?ka hur Serviceresor G?teborg kan hantera effekterna av den demografiska utvecklingen utan att p?verka resen?rernas mobilitet negativt.

This study focuses on the transfer between a product-oriented to a service-oriented perspective regarding marketing activities in companies due to the development of information technology. It illustrates how this very transfer has been, and can be, contemplated through the eyes of organizations working with marketing in a digital world on a daily basis. Technology has turned several industries - their price-setting, communication channels and supplying possiblities - upside-down. This turnpoint brings out a new way of observing and working with marketing. Therefore, we find it interesting to gain a better understanding of how actors within industries where the turnpoint is a fact observes marketing, and how this service perspective can be seen in their various organizations and daily.

With this master thesis I wanted to find out whether Erik Fichtelius, an SVT employee, interview project with prime minister Göran Persson is acceptable according to the public service ideology. In order to do that I used Swedish newspaper articles to analyse the so called Fichtelius affair. I also gathered material on SVT and the public service ideology. The master thesis is based on sociologist Manuel Castells theories on mass media and television as presented in the Information Age. Castells claims that in our time different areas, such as politics and television, are melting together.

Med den vÀxande internet- och mobilmarknaden harpublic service bolagen inom media följt publiken till att erbjuda sina tjÀnster via bÄde internet och mobil. För Sveriges Radio har de snabbt vÀxande marknaderna inneburit en problematik för ekonomi- och verksamhetsstyrningen. Problematiken hÀrrör i produktivitetsmÄttet, som tidigare tagit hÀnsyn till sÀndningstimmar. I och med att Sveriges Radio utöver radiosÀndningar idag erbjuder tjÀnster pÄ internet och mobil Àr det svÄrt att berÀkna företagets totala produktivitet pÄ ett tillfredstÀllande sÀtt. Syftet med denna uppsats Àr dÀrför att utreda den problematik som finns med att mÀta produktivitet i public service sammanhang och att formulera nya mÄtt för att mÀta produktivitet i den internetbaserade verksamheten.

Utöver de varor en modebutik erbjuder kunden Àr personlig service en viktig del av erbjudandet. En ökad konkurrens mellan företag krÀver att de utvecklar sig inom personlig service för att kunna skilja sig frÄn konkurrenterna. Butikens personal bör ha rÀtt kompetens och vara sÀljinriktade för att klara av uppgiften att svara pÄ kundens förvÀntningar gÀllande personlig service. Genom att fokusera pÄ att leverera rÀtt servicekvalitet i kundens köpprocess kan lojala kunder skapas. Det Àr viktigt att all personal Àr medvetna om företagets servicepolicy dÄ det Àr en grund för att kunna upprÀtthÄlla och utveckla en god servicekvalitet.

The purpose of this study was to examine guidance activities in an employment office and to explain the significance these activities have for the job seekers' way towards an occupation. The method used was literature studies and qualitative interviews with respondents in three categories: a manager, two workingmediators and three job seekers, all at the same employment service office. The results that emerged was that there are different kinds of guidance in the employment service, both in the narrow sense and broad sense. The different categories of respondents describe and define the guidance activities in different ways and have different descriptions of how these activities can help job seekers into employment. The conclusions drawn where that the manager sees everything on the employment service as guidance, workingmediators differ in their roles as advisers and counselors.

Our purpose with this paper has been to analyse and discuss how motivation of the personnel affects the service quality in service companies. This has been done through two studies; a literature study with existing theories and an empirical study on the divisions of Lyckohjul and Shopping at Liseberg. In the introduction of this paper we put the question of research; why is there a need for work of motivation in service companies. When collecting information we used literature briefing, a questionnaire study and depth interviews. The literature briefing focused on the well-tried and most dominating theories on the subject motivation.

The purpose of this essay is to describe how probation service officers regard their professional role and their liberty of action within the motivational treatment program, MIK, and the probation organization. To answer the purpose three questions were formulated: 1) Does the probation service organization affect the individual discretion for the probation service officers, and in that case how? 2) Does the motivational treatment program, MIK, influence the probation officers? professionalism and their professional role? 3) What advantages and disadvantages do the probation service officers consider MIK being related to? The method conducted in the study was interviews with five probation service officers in Stockholm. The interviews were combined with a theoretical framework based on themes as organization, professional role, professionalism and motivation. The result showed that probation officers consider themselves to have a relatively high discretion within their work.

Background: Trust has been a foundation of commerce since the very beginning. Trust can in the traditional commerce be built by face-to-face meetings, this is not possible at the Internet. Although, trust ought to be important even for the commercial business relation at the Internet and crucial for the consumer to use this communication channel. Purpose: The purpose of this master thesis is, from a consumer point of view, to study and analyse the importance of trust using e-services. Demarcation: The thesis is focusing trust using e-services, from a consumer point of view.

The fast growing economy of India has experienced fundamental structural changes in recentyears. The share of the service sectors output has more than doubled since 1950 and is todayestimated to make up almost 60 percent of India?s total output. In terms of total employmentwe have not yet seen a similar transformation. The observed discrepancy between sectorialshares of employment and output in the service sector raises questions about sustainability.This report aims to investigate the capacity of the Indian service sector in terms ofemployment creation in order to answer the question whether the recent GDP growth withinthe service sector can be considered as ?jobless? or not.

The intention of our study was to examine differences in experiences between elderly women and men from the home?help service. It?s a qualitative study based on interviews and data collection.Five categories are presented in the result of the study. The categories are based on interviews with three elderly women and three elderly men who all have home?help service.

In the essay, the view of mistakes and disciplinary sanctions within the military aviation and health and medical service, are compared. The comparison shows that military aviation and health and medical service could have several points in common on how mistakes may occur, but that the present view of mistakes is different betwen the sectors. The view of mistakes and disciplinary sanctions is explicit within military aviation, and is based on a clear ideology on how mistakes occur, which is characterised of a systematic approach. Within health and medical service, an explicit and unequivocal ideology on how mistakes occur is missing, but, however, there are implicit ideas about infallibility and perfection. The comparison indicates that the view of mistakes is also, possibly directed by a bureaucratic model (instead of an ideology on mistakes), which aims to legitimacy, but that this may happen on the expense of not taking surrounding circumstances into consideration.

I dagens samhÀlle sÄ anvÀnds internet mer och mer för att fÄ fram information, sÄ Àr Àven fallet förkartor. I denna uppsats, som gjorts pÄ uppdrag av Tieto Sweden Healthcare & Welfare för att kunnaanvÀndas i systemet Laps Care, kommer det tas upp lösningar för att hÀmta geografisk data viakarttjÀnster med hjÀlp av Web Map Service (WMS) tjÀnster i en .NET applikation.Detta examensarbete kommer att ta upp, pÄ en grundlÀggande nivÄ, hur WMS-standarden kananvÀndas av en klient för att visa digitala kartor frÄn en WMS-tjÀnst samt lite kort om andraalternativ till WMS sÄ som Web Map Service Tile Cache (WMS-C) och Tile Map Service (TMS)tjÀnster. Det ges olika förslag pÄ open source komponenter som kan anvÀndas för att hantera sÄdanatjÀnster med fokus pÄ SharpMap som valdes att anvÀndas i prototypen som gjordes för att visa huren sÄdan klient kan se ut.Uppsatsen kommer ocksÄ behandla kartografi dÀr det kortfattat förklaras om vilka riktlinjer somborde tas för en karta.I andra stycket tas kortfattat upp hur webbtjÀnster fungerar och Àven vad det finns för för- ochnackdelar att anvÀnda sig av sÄdana tjÀnster.Det kommer ocksÄ förklaras vad Geografiska informationssystem (GIS) Àr och hur det anvÀndsidag.Sammanfattningsvis sÄ utvecklades en fungerande prototyp med hjÀlp av open source komponentenSharpMap som kan visa kartor frÄn WMS, WMS-C och TMS tjÀnster och om en ERSI Shapefilmed vÀgdata finns tillgÀnglig sÄ gÄr det att söka efter gator..

Syfte: Uppsatsens syfte Àr att blottlÀgga de antaganden som ligger bakompublic service-begreppet och de konkreta villkoren för SVT. Syftet Àrinte att utvÀrdera huruvida SVT sköter sitt public service-uppdragutan varför det överhuvudtaget finns ett public service-uppdrag ochvilka vÀrden det grundas pÄ.Problem: Vissa vÀrden som finns i public service-begreppet och dÀrmed ocksÄhos SVT, som vilken roll medier ska ha i en demokrati och om de kanförmedla sanningsenlig journalistik, problematiseras som regel inte.Varför anses SVT vara en institution som Àr trovÀrdigare Àn andra?GÄr det överhuvudtaget att erbjuda en ?public service? via televisionsom regeringen menar sig kunna göra?TillvÀgagÄngssÀtt: Denna uppsats tillÀmpar inte den traditionella uppdelningeninnehÄllandes teori, metod, analys och resultat utan diskussioner ochresonemang, teori och analys förenas kontinuerligt. Uppsatsen Àr iförsta hand teoretisk och utgÄr ifrÄn tillgÀnglig litteratur och SVT:sstyrdokument. Med detta som grund förs en kritisk diskussion kringpublic service-uppdraget och dess innebörd.Resultat: Public service existens eller icke-existens baseras i mÄngt och mycketpÄ vilken typ av samhÀlle vi vill ha.