My aim is to examine the special form of interaction between users of the shut-in service and the responsible librarians. My purpose is to examine how mediating of literature can be pictured in correlation with shut-in services. How do librarians describe their experiences of the shut-in service? What roles of mediating can be perceived? How can interaction interpreted in the context of the shut-in service?The material was acquired by doing qualitative interviews of five librarians who works with shut-in service. This study is based on the theory of Åse Kristine Tveit.

Service Design is a relatively new, unexplored and exciting phenomenon that through an interdisciplinary work methodology designs services. A discussion has been going on for a long time regarding whether there is a difference between products and services. Services are often classified as immaterial, heterogeneous, non-storable and inseparable in relation to products. A question that arises is if something specific characterises the work methodology used regarding service design. The aim with this paper is thus to explain the work methodology when working with service design.

The purpose of this essay was to find out how leaders in micro service firms practice HRM and identify which HRM related problems they experience in their leadership. A case study consisting two cases was carried out. The study has shown that leaders in micro service firms use a highly personalised, informal management and involve their employees in the firm?s development. The findings were that leaders of micro service firms do not have any theoretical knowledge of HRM practises because of lack of education.

The aim of this essey was to find out what kind of help problem gamblers can get at social service offices in the region VÀstra Götaland in Sweden. We also examined the knowledge regarding gambling problems at social sevice offices and who the head of the social service offices regarded having the responsibility for the question of helping problem gamblers. As a last question we wanted to know if the size of the population in the community had an impact on these questions. Central questions in our essey asked are:How much help does the social service offices in the region VÀsra Götaland offer problem gamblers? Who has the responsabilety to help problem gamblers according to social service offices?What knowledge does the social service offices have concerning problem gambling?Does the population of the community have an impact on theese questions?This is a quantitative study made as a webbservey to the head of the social service offices in the region VÀstra Götaland.

Bakgrund: Injektionsbehandling med antispykotika ges som symtomlindrande behandling inom psykiatrin, b?de till de som lider av psykossjukdom eller f?r att minska sv?ngningarna mellan hypo-/hypermani och depression vid bipol?ritet. Patienter som ?r inskrivna i hemsjukv?rden BMSS, Boende Med S?rskild Service, f?r ofta dessa injektioner i sitt hem. M?nga patienter inom psykiatrin har en vana av att v?rdas inom slutenv?rden och har i m?nga fall utsatts f?r behandling mot sin vilja. Som sjuksk?terska inom psykiatrin ?r det viktigt att bem?ta dessa patienter med ett personcentrerat perspektiv. Syfte: Syftet med studien ?r att belysa hur patienter som ?r inskrivna i hemsjukv?rden BMSS upplever det att f? injektioner med psykofarmaka. Metod: Studien baseras p? semistrukturerade intervjuer med ?tta personer som ?r inskrivna i hemsjukv?rden BMSS.

Syftet med studien var att ta reda pÄ om ungdomar vet skillnaden mellan public service och kommersiella kanaler. Vi ville Àven ta reda pÄ vad det Àr som skiljer public service och kommersiella kanaler Ät i medvetandet hos ungdomarna, som speglas ireceptionen av olika typer av serier?I studien har vi tillÀmpat kvalitativ metod i form av receptionsforskning, dÀr intervjuer och observationer har utförts.Resultatet av studien visar att 20 av 25 respondenter tillhörde kategorierna: respondent medveten samt respondent nÄgot medveten. Resultaten visar att ungdomar Àr medvetna om vad skillnaden mellan public service och kommersiella kanaler Àr. De diskuterar ledigt och öppet kring de olika kanalernas programutbud.

I den hÀr uppsatsen kommer fenomenet god service att studeras utifrÄn snabbmatsrestauranger. FrÄgestÀllningen som uppsatsen behandlar Àr: hur fÄr företag servicemotvillig personal att leverera god service? Uppsatsens syfte Àr att beskriva hur företag inom snabbmatsbranschen arbetar för att motivera och utbilda oerfaren personal för att kunna leverera god service. DÄ uppsatsen skapat ett nytt empirisk begrepp började studierna ute pÄ fÀltet. FÀltarbetet bestod av observationer samt intervjuer med bÄde restaurangchefer och frontlinepersonal pÄ snabbmatsrestauranger.

The characteristic of services as an effort carried out in a "moment of truth" implies a risk for failures. This study sheds new light on how alternative offerings that customers are initially exposed to can affect satisfaction and loyalty in the service failure and recovery context. More specifically, two aspects of the initial offering are studied: promised general service quality and the presence of a promise about a specific product attribute. Based on a presentation of the main theoretical perspectives, hypotheses are formulated and a scenario-based experiment in a hotel setting is designed to explore these. The results indicate that a higher level of promised service quality can result in more positive evaluations of satisfaction and stronger word-of-mouth intentions than for a lower level of promised service quality.

We are two students of Horticulture management with marketing profile, now doing an extended course in Business Leadership within horticulture and agriculture. During our 2 years of studies we have used the same company once before, and this project is an expansion of a previous piece of work. We decided, in agreement with the company, to use an inquiry for our study. For this we have contacted 290 of the company's already existing customers. The primary purpose of the survey is to analyze the service offered by the company.

This report describes the development of a RESTful web service for mobile applications. The web service makes resources from an existing system called kompetensdatabasen ("the competence database") available. Kompetensdatabasen holds information about the capabilities of consultants and about assignments carried out at the IT consultant business Nethouse AB.The web service was developed according to the principles of REST and ROA (Resource Oriented Architecture) which puts focus on making resources available. The resources are made available through the HTTP protocol and the methods associated with it. This means it was designed to use the same technologies as the world wide web.

Syftet med denna uppsats Àr att genom intervjuer med tre medelÄlders kvinnor, ta del av deras upplevelser av Adventsmarknaden och friluftsmuséets Lilla Julmarknad i Gamla Linköping. Genom intervjuer och deltagande observation vid marknaderna undersöker jag pÄ vilket sÀtt informanterna besöker en marknad och hur deras syn pÄ shopping och service styr deras besök. Uppsatsen belyser hur de shoppar nÀr de besöker en marknad, hur de ser pÄ service och hur detta pÄverkar deras upplevelse. Slutsatsen av denna studie Àr kortfattat att de besöker marknaden, och shoppar pÄ tre skilda sÀtt. De definierar och uppskattar service pÄ olika sÀtt och handlar olika typer av varor.

The aim of this Masters thesis is to examine the user service discourses in the field of public libraries that can be identified in four Swedish library journals. Also which underlying causes that control the discourses and the consequences of them are examined. Questions in this study are: which discourses can be found, what characterises them, what kind of different discourses concerning technology in society control the user service discourses and what are the consequences of them. The theoretical starting-point is Ernesto Laclaus and Chantal Mouffes discourse theory. The method is text analytic.

Det har under senare Är flitigt debatterats om Public Service vara eller inte vara. Vissa hÀvdar att Public Service Àr en förÄldrad kvarleva av monopoltiden som borde avvecklas och att TV-utbudet ÀndÄ skulle hÄlla en hög kvalitet. Andra dÀremot menar att Public Service idag Àr ?viktigare Àn nÄgonsin?. Vad man Àn tycker om programutbudet som SVT, SR och UR har kan man inte förneka att det ligger mycket tid och arbete bakom deras produktioner.Uppsatsen behandlar Àmnet Public Service i relation till det samiska programutbudet i Sveriges television.

The aim of our study is to explore the thoughts and beliefs held by the professionals who work with the sentence youth service for young offenders, and how they feel about the same.How is the sentence youth service perceived from a professional perspective? How does the concurrence look like between the police, the social services and the prosecutor, when it comes to young offenders? What kind of difficulties/challenges do the professionals see in the possibility to effect the sentence youth service?The study is based on a qualitative method. The data consists of seven semi-structured interviews with two police officers, four social workers and one prosecutor.The results of our study indicate that youth service is a good sentence for young first-time offenders; the study also indicates that concurrence between the different professions is a success factor; furthermore the study revealed that it was very difficult finding adequate working places..

This thesis is about the bookmobile service in Sweden of today. The purpose is to examine how the staff motivate the existence of the bookmobile. Other purposes are to study the goals of the service, to describe ?daily life? of the bookmobile, examine the changes of the service during the years and discuss possible changes in the future. The study is based on interviews with thirteen staff members from six Swedish communities, of both rural and urban character.