This is a qualitative interview study of the importance of the non-verbal communication related to the reference situation at public libraries. The experiences of both librarians and users of the reference service have been explored with regards to non-verbal communication. Eight interviews have been carried out. The results reveal that the users and librarians consider that it is important that the librarian find eye contact as well as give affirmation through nodding and smiling. To demonstrate interest and involvement in the questions through attentive listening is also of great value.

The empirical data used for this master thesis, consists of eight manuals with the main purpose to help students evaluate information resources found on the web or Internet. The purpose is to elucidate the discourses and investigate those textual characteristics, which figure in the investigated manuals. The method used is a discursive and linguistic approach, with a power/knowledge discussion applied to the results. The analysis identifies, among other things, the production and consumption of the investigated texts, and that the manuals function as a reflection of the relationship between the participants in the situation, the sociocultural practice of the institution and its identity..

During the late twentieth century, political and societal changes gave rise to an increased interest in performance evaluation in public organizations. This development also affected libraries in the public sector. The main concern for this master thesis is performance measurement in libraries. In this study two different types of libraries are investigated, one public and the other academic. My aim is to find out if and how performance measurement appears in the libraries annual activity reports.

The purpose of this paper is to investigate how a small company manages its information, primarily the organization of digital documents. The two dominating themes are classification and information politics, the former in the context of a corporate environment and the latter to help us to describe the situation at the company. The method used has involved observation of the company's current computer network structure and also interviews with six employees at different levels in various departments at the company. The result of our investigation has been the realization that, although logical structure is important when organizing documents in a digital environment, it is also necessary to have rules regarding its implementation..

Högskola/universitet riktar sina blickar allt mer ut mot övriga världen och en del i denna internationalisering är att studenterna har möjlighet till utlandsstudier under studietiden. En av de utbildningar som uppmärksammar detta är Biblioteks- och informationsvetenskaps-programmet vid Växjö universitet, där studenterna den femte terminen har möjlighet till utlandsstudier. Denna studie syftar till att undersöka huruvida dessa utlandsstudier under studietiden betraktas som en merit eller inte vid anställning av bibliotekarier. Detta syfte ses utifrån två grupper: tidigare studenter på Biblioteks- och informationsvetenskapsprogrammet vid Växjö universitet och personer med anställningsansvar inom biblioteksyrket, så kallade avnämare. I examensarbetet tar jag upp dessa två gruppers uppfattningar kring utlandsstudier och jag undersöker också hur medvetna de tidigare studenterna är om avnämarnas uppfattningar kring utlandsstudier.

The aim of this Master thesis is to examine the institutionalization of Library- and Information Science in Sweden. I focus on the period 1978-1991, and pay special attention to the development of the discipline at the University College of Borås. My main method of investigation has been analysis of printed sources. After a brief description of the discipline and its history internationally, I describe how research and graduate education in Library- and Information Science developed in Sweden during the 20^th century. A major part of the thesis is an analysis of three reports from the chosen time period which are all, with slightly different prerequisites, trying to find a solution to the problem of how to establish Library- and Information Science as an academic discipline in Sweden.

The purpose of this thesis is to examine the performance of queries that are expanded by 1 inflections, 2 compound splitting and 3 inflections and compound splitting combined. For compound splitting, the morphological analyser SWETWOL was used. Queries were executed in the Query Performance Analyser, QPA, containing the InQuery system. Query terms were selected from 29 topics, all of whom containing at least one compound word. Both the queries and the documents were in Swedish.

The purpose of IFLA:s Core Programme ALP Advancement of Librarianship in the third world is to further the objectives of the library profession, library institutions and library and informationservices in the less developed countries in the third world. This essay deals with how and with what purpose IFLA/ALP managing developing work in the third world. What roles do they consider that the public library could play for development of the society? The essay also deal with purposes that have resulted in the close cooperation between IFLA/ALP and other organizations.till comparing their work with SIDA and UNESCO. Finaly I try to connect this work with a development theory and a global context..

Library and information science students often ask themselves if their education will be sufficient and adapted to the work tasks they will meet with as future librarians. It is the aim of this Master thesis to investigate LIS-graduates' experiences of the transfer from academic studies into professional life. The thesis thus treats four questions: I: What problems, if any, does the LIS-graduate experience when first employed? 2: Does the recently employed librarian feel that the academically obtained knowledge is applicable in professional life? And, if so, how does it apply? 3: Does the new employee find that there are areas in which his/her academic education has been insufficient? 4: What is the general attitude towards LIS-graduates' education among colleagues and is the library staff prepared to provide the necessary instructions? The investigation is performed through interviews with eight LIS-graduates, all of whom have recently started working as public librarians. The analysis is based on the concepts of competence, qualifications, work skills, knowledge and in the processes of formal and practical learning.

This report is the result of an evaluation of a project, conducted by five regional libraries. Through a training course the project should inspire small and medium sized enterprises to use modern information technology and Internet when searching for information. To evaluate the project, qualitative interviews were conducted with five librarians and quantitative questionnaires were distributed to all the course participants. The evaluation shows that the project goals were met, apart from the number of course participants, which was much lower than anticipated. It also shows that the project resulted in an increase in information technology and competence at the libraries, and that the course participants profit from their increased knowledge in their daily work..

The purpose of this thesis is to examine how novices set about when they search for information. Marchionini's information-seeking model is the theoretical starting point, which is supplemented by theories of other specialists within the field, such as Chowdhury; Harter; Large, Tedd and Hartley. As method a questionnaire survey was used. The questionnaire was sent to 96 students at IHM Business School in Gothenburg and 57 questionnaires were returned. The results show among other things that the majority of the students used highly interactive search strategies, and they did not plan their search before they carried out the search.

Ett centralt tema i föreliggande uppsats är ordboksanvändning och informationsbeteende. Detta har tvärvetenskapligt undersökts utifrån en lexikografisk grund med bidragande inslag från Biblioteks- och informationsvetenskap. Uppsatsens empiriska material utgörs av en kvalitativ studie i ordboksanvändning bland folk- och universitets­bibliotekarier. Resultatanalysen har givit tre dimensioner av ordboksanvändning: individuellt bruk, bruk i referenssituationer och låntagarbruk. Relaterat till två av informationsbeteendeprocessens komponenter, informations­behov och informationsuppsökning, varierar dimensionerna i intensitet och omfattning.

This master thesis is about amateur writing. To understand the writers needs and wishes about writing and access to information I have researched writing in a writing group. To answer my questions I have studied research literature and interviewed six of the members of the writing group. I also participated in their meetings for two years. The result of this study shows that writing had a therapeutic function for all of them in a period of their lives.

This Master's thesis concerns the professional knowledge of the librarian. The image of this knowledge is regarded as constructed in a social context, which is why the discourse analytic approach is selected as method. The empirical material consists of two texts concerning the education of librarians. A theory of knowledge, emanating from Aristotle, is applied to the results to find examples of the forms of knowledge that are excluded from the discourse. A number of themes, or ways, in which it is possible to discuss the phenomenon of the librarian's knowledge, are identified in the texts.

The aim of this two-year masters thesis is to look for the Swedish public library´s core business, using theories about competence. The approach is qualitative. It is done by studying the Unesco Public Library Manifesto, the Swedish library legislation, the education in library and information science, two important Swedish library related journals and by asking public librarians about their work and point of view regarding competence.The research shows mainly two sides of the core competence of public librarians: information technology competence and literature knowledge. The conclusion is that the two meet in the idea of mass education, which could therefore be called the Swedish public library´s core business..