In today s society, services are becoming more and more important. They are however, partly because of their immaterial nature, separated from traditional merchandise, why the marketing and producing of them differs. Quality errors in a service are often difficult to discover before the service is brought to a customer, since the producing and consuming of it often takes place simultaneously. Quality errors in a service process are called service failures or in Swedish tjänstefel. Nevertheless, with an effective service recovery process, dissatisfied customers can be turned into satisfied ones.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

Fixturer är vanliga i tillverkningsindustrin för att hålla detaljer på plats under tiden de monterassamman. Det vanliga är att fixturerna konstrueras för varje specifik uppsättning av detaljer som skafixeras. Ibland uppstår behovet att kunna justera fixturer så att de kan återanvändas. Den typ avflexibel fixtur som används i detta arbete har fått namnet flexapod.Arbetets resultat är ett grafiskt användargränssnitt, en operatörspanel, som hjälper operatören medjusteringen av flexapoderna. Målet för operatören är att justera längden på flexapodens sex ben såatt flexapoden hamnar i önskat läge.

Political realism is a general theory within political science focusing on the principle interest defined as power. The theory?s mutual standpoint is that states are inspired by power politics meaning that military and economic power or security stands in the centre while moral and ethics are placed in the periphery. This essay?s purpose is to analyze realism which helps to understand the development and change of the perspective.

Today the common people begin to understand the impact of a package. Many choose brand or product with great emphasis on how the outside looks, both in a good and a bad way.The company Gotlands Grafiska gave me the task to create a small basic selection of packages. The target group that the project was based on was craftsmen in the Gotland region. Based on analysis of the market and consumers to develop a range of packages covering a wide range of products sold on the island.During the project a clear theme was the desire to highlight a product and create some sort of exclusivity. It was important to understand how consumers and businesses think about packaging and its function.The result was five different packages, which together cover much of the need for the Gotland crafts and souvenir market.

Självkänsla är något vi ständigt bär med oss och den inverkar på vårt agerande samt våra val i livet. Johnson (2003) delar in självkänslan i två delar den inre och yttre, vilka kan kombineras till fyra personligheter. Forskning har visat att självkänslan samvarierar med tendensen till att bruka self-handicapping. Self-handicapping innebär att människan skapar hinder för sig själv påhittade eller verkliga. Etthundrasju studenter fyllde i en enkät bestående av 58 påståenden, vilken mätte inre, yttre självkänsla samt self-handicapping.

During the last years, meticillin resistant Staphylococcus pseudintermedius (MRSP) have caused an increasing number of infections in Swedish dogs. MRSP is resistant against a majority of the antimicrobials available for dogs in Sweden, making it difficult to treat the infection. Our knowledge of the bacterium is limited, making it hard to handle infected dogs in a proper way. The aim of this study was to investigate for how long time dogs, who have an infection caused by MRSP, become carriers of the bacterium. Other factors like treatment with antimicrobials, the correlation between clinical symptoms and carriage, common diagnoses and institutionalization where also looked upon.

Detta projekt har varit ett första försök för studenten att använda sig av tjänstedesign i ett verkligt projekt. Problemet har varit att i sjukvården idag finns stora problem med att bakterier och virus som vinterkräksjukan slår ut hela avdelningar som tvingas stänga till stora kostnader. Vinterkräksjukan a?r högst smittsamt och det räcker med att någon glömmer tvätta händerna ordentligt fo?r att det ska sprida sig på en avdelning.I detta arbete har tjänstedesign metodik använts för ta reda på varför det förekommer smitta på ortopedkliniken på Centralsjukhuset i Karlstad och vad som kan göras för att förbättra handhygienen och minska risken för smittspridning på ortopedkliniken.Observationer genomfördes på kliniken ur patienters, sjuksköterskors samt läkares perspektiv. Tjänstedesignmetoder som customer journeys och desktop walkthrough användes fo?r att visualisera patienters resor genom kliniken och skapa lösningar ihop med läkare och sjuksköterskor fo?r att skapa möjligheter till bättre handhygien.Resultatet blev ett koncept som ökar synligheten av de handspritstationer som finns samt ett förslag på hur dessa stationer ska placeras ut på kliniken fo?r att ge bästa lättillgänglighet för sjukhuspersonal, patienter och besökare.Namnet ?Att göra en Albin? myntades efter att en fältstudie genomförts på ortopedkliniken utav en av projektets kontaktpersoner pa? landstinget i Värmland.Litteraturstudier gjordes också på hur tjänstedesign använts i vårdutveckling, både nationellt och internationellt, och hur tjänstedesign kan bidra till en bättre vård.Uppdragsgivare har varit Tomas Edman på Innovationsslussen Vivan.Arbetet har gjorts i kursen Examensarbete för högskoleingenjörsexamen i Innovationsteknik och design (MSGC12) på Karlstads universitet.

This study, carried through interviews with six individual elderly persons, describes their stories in regards to how they experience growing old in Sweden as well as the connection between having a different ethnic background in the aging process. Therefore, the main purpose of this study is to highlight important themes and issues, i.e. the shortcomings and the advantages of growing old in Sweden, which these persons experience in their everyday life. As many of them have not by their own choice chosen to grow old in Sweden, the importance of having a relationship with fellow countrymen, being able to communicate in their own native language as well as have a basic knowledge about the elderly care system are aspects these individuals emphasize to be of great importance. The result of this study, based on several theories that reflect over individuality and perspective ethnicity, indicates that aging is based on an individual primary process experience and that there are no rights and wrongs of how one should deal with/experience the growing old process.

In the following study I probe the social world of hard-rock music. By conducting interviews with four young male enthusiasts of this music I try to develop a general picture of this social world, as well as of the basic elements on which this particular subculture is constructed. The identity of a hard-rocker is based upon a number of factors beyond just a preference for that music. Throughout the interviews I encountered many implicit norms that one must followed in order to be able to see oneself as a true hard-rocker. I also found that from the respondents? perspective, the mainstream culture has, throughout the history of metal music, used various ways to counter the spreading of this genre.

The aim of this study was to investigate how the process of implementing a quality management system for food safety was handled in four different food producing companies in Sweden. The aim was also to analyze what difficulties the companies face and the possibilities that arise when certified. Furthermore, the reason for implementation was discussed as well as the main expectations on the certificate. Implementing a quality management system is a good way of ensuring the quality and hygiene of the food production and it also increases the traceability of food products through the whole food chain. A food safety standard provides a method of preventing problems and crisis and it can also help to handle requirements from authorities, the market and others.

Today many different types of lock systems are used all over the world. Passwords, finger prints and magnetic strips are a few examples. When the key is a three dimensional object, lika a physical metal key, the security depends, in a high degree, on that you can?t copy the object without access to it. One approach to copying the object is photographing the object, and from these photographs create a copy.

In industrial control systems PID-control remains the prevalent strategy, also for processes that would benefit from model based control. The purpose of this thesis is to evaluate whether model based control can be readily implemented in an industrial control system. To this end a simulated surge tank with a simulated industrial control system is studied. For evaluation two scenarios with specified objectives are selected.Following a review of LQR and versions of MPC, Predictive Functional Control (PFC) is considered the most suitable for implementation. PFC is a form of MPC developed with industrial applications in mind and therefore has several advantages for implementation in an industrial control system.

The main purpose of this essay is to examine, in what way the paintings by Karin Broosand Markus Åkesson are images of autentic situations and furthermore in what way themediespecific essence is performed photografically. Questions occuring: 1) How are thecreations of reality shaped in the two chosen photorealistical paintings? 2) In what waycan you distinguish the iconicity and indexicality in the paintings Den vita klänningenand The Passage? 3) How does the photografic presence occur in the paintings andfuthermore how can you distinguish the mentioned parts above according to thepaintings? The theoretical standpoint is based upon Charles Sanders Peirces ideasconcerning iconicity and indexicality. The methods used are based on thoughtspresented by Andrew Benjamin and Mieke Bal. The signs of iconicity and indexicalitycan be studied in various ways in the two paintings, depending on how abstract andobvious different parts occur in the paintings.

The aim of this university paper was to understand how eight former clients at Staple reformatory had experienced their stay there. The clients at Staple are young people between 13-20 years old, both boys and girls.The basic questions were: What picture do the clients have of the treatment they received?What has been, from their perspective, the most important during their stay? Do the clients think the time spent at Staple has helped them? And how do they describe their change, if there was any?We gathered the information from the youngsters with qualitative interviews based on a manual divided into covering different themesWe found that the time at Staple had been very positive for all the former clients that we interviewed. They described the relations with the staff at Staple as central for their rehabilitation. The most important task for the people that work there is to set a good example for the client, and to be role models.