This report focuses on work schedules in the retail sector, where work schedules are dynamic and change according to the needs and work schedule is a requirement for an effective structure of the work. This structure is important for maintaining a good order and all this is a requirement for a profitable business for both long and short term future. Work schedule also contributes to safety at the workplace. The purpose of this study was to investigate the transfer of knowledge by work schedules. The HRM employee we interviewed worked in Reitan Servicehandel Sverige AB which includes 7-Eleven, Pressbyrån and Shell.

In today s society, services are becoming more and more important. They are however, partly because of their immaterial nature, separated from traditional merchandise, why the marketing and producing of them differs. Quality errors in a service are often difficult to discover before the service is brought to a customer, since the producing and consuming of it often takes place simultaneously. Quality errors in a service process are called service failures or in Swedish tjänstefel. Nevertheless, with an effective service recovery process, dissatisfied customers can be turned into satisfied ones.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

The thesis has investigated how Sandvik Coromant could implement the SMED principle on one of their grinders groups and what improvements it would lead to. The aim of the thesis is to identify the current situation and investigate how their setup times would be affected by SMED. The work initiated with a literature analysis about the SMED principles and then proceeded with an analysis of the current situation where the activity was time mapped. The analysis consisted of time trials of the process that the thesis would include. The time studies revealed opportunities for structural improvements to create environment for a more structured process.

Fixturer är vanliga i tillverkningsindustrin för att hålla detaljer på plats under tiden de monterassamman. Det vanliga är att fixturerna konstrueras för varje specifik uppsättning av detaljer som skafixeras. Ibland uppstår behovet att kunna justera fixturer så att de kan återanvändas. Den typ avflexibel fixtur som används i detta arbete har fått namnet flexapod.Arbetets resultat är ett grafiskt användargränssnitt, en operatörspanel, som hjälper operatören medjusteringen av flexapoderna. Målet för operatören är att justera längden på flexapodens sex ben såatt flexapoden hamnar i önskat läge.

This Master thesis focuses on change conditions and change ambitions in Swedish public libraries. I have chosen to focus on three libraries that participated in a much-debated developmental project sponsored by the Swedish Arts Council almost twenty years ago. The aim of the project was to enhance service-quality, increase user-influence over media acquisition and library routines, and to redefine the concept of quality in the library context. I have made comparisons of the conditions and change ambitions between the project period 1991-1994 and present day 2009. To do this I have analyzed the evaluations of the above-mentioned project and the developmental plans that every municipality in Sweden is required to write according the library-law of 2004.

Political realism is a general theory within political science focusing on the principle interest defined as power. The theory?s mutual standpoint is that states are inspired by power politics meaning that military and economic power or security stands in the centre while moral and ethics are placed in the periphery. This essay?s purpose is to analyze realism which helps to understand the development and change of the perspective.

Studiens syfte är att förstå hur några skolprojekt har arbetat för att främja skolnärvaro för elever inom autismspektrumtillstånd. Som metod användes kvalitativa intervjuer med åtta informanter i fem kommuner som på något sätt arbetar med skolprojekt med fokus på inkludering och skolfrånvaro. Informanterna som deltog i studien var tre specialpedagoger, en speciallärare, två rektorer, en kurator och en rådgivare från specialpedagogiska skolmyndigheten. De fem skolprojekten som informanterna arbetade med, omfattade 137 skolor i Sverige. Ett projekt var inriktat mot det förebyggande arbetet att skapa en tillgänglig skola för elever inom autismspektrumtillstånd.

Today the common people begin to understand the impact of a package. Many choose brand or product with great emphasis on how the outside looks, both in a good and a bad way.The company Gotlands Grafiska gave me the task to create a small basic selection of packages. The target group that the project was based on was craftsmen in the Gotland region. Based on analysis of the market and consumers to develop a range of packages covering a wide range of products sold on the island.During the project a clear theme was the desire to highlight a product and create some sort of exclusivity. It was important to understand how consumers and businesses think about packaging and its function.The result was five different packages, which together cover much of the need for the Gotland crafts and souvenir market.

Abstract Background: Families with sick children are expressing the needs of accommodation near the hospital, in order to be close to their children and be together as a family.Aim: To investigate how parents experienced the hospitality and the environment at the Ronald McDonald House (RMH) in Uppsala and how they feel their children have experienced the stay.Method: Descriptive qualitative interview study. Five parents who lived with their family at RMH between 2013- 2014 have been interviewed with a semi-structured approach. A qualitative content analysis with an inductive approach according to Graneheim and Lundman (2003) was conducted on a manifest level.Results: RMH made the families? situation easier. RMH met their needs of a homelike environment where they could be themselves; be together and maintain everyday routines.

Självkänsla är något vi ständigt bär med oss och den inverkar på vårt agerande samt våra val i livet. Johnson (2003) delar in självkänslan i två delar den inre och yttre, vilka kan kombineras till fyra personligheter. Forskning har visat att självkänslan samvarierar med tendensen till att bruka self-handicapping. Self-handicapping innebär att människan skapar hinder för sig själv påhittade eller verkliga. Etthundrasju studenter fyllde i en enkät bestående av 58 påståenden, vilken mätte inre, yttre självkänsla samt self-handicapping.

BackgroundMalnutrition in hospitalized patients has a high prevalence. This led to an action plan against malnutrition that was conducted in 2012 at Enköpings hospital. This paper investigated the nursing staff perceptions of this project on nutrition and nutrient intake in two different departments, and whether these perceptions differ between departments. MethodAn inductive approach with semi-structured interview was used in interviews with eight persons from the staff of the two departments of the hospital in Enköping involved in the project. Interviews were recorded, transcribed and analyzed by content analysis. ResultsIn the interview material four categories were identified as well as six different subcategories. The different categories were: "Attitude", "Knowledge", "Procedures" and "Workload".

The dialysis ward at Karolinska University Hospital is a highly pressurized work environment filled with critical treatment situations where patient?s lives can be constantly in danger. Staff have to deal with a myriad of alarms and error codes in response to their patients varying ailments. The workforce at the dialysis ward lack controlled environment training, sufficient to address all of the potential treatment scenarios, with no risk of jeopardizing the patient?s condition.The purpose of this essay is to design and test the efficacy of using an IT based device for dialysis education at Karolinska University Hospital.The main topics this essay intends to address are:? Identification of user scenarios and training fields.? Prioritization of key training areas.? Utilization of IT in effective staff training.? Design of a conceptual prototype.The process focuses on the user and their needs.

Detta projekt har varit ett första försök för studenten att använda sig av tjänstedesign i ett verkligt projekt. Problemet har varit att i sjukvården idag finns stora problem med att bakterier och virus som vinterkräksjukan slår ut hela avdelningar som tvingas stänga till stora kostnader. Vinterkräksjukan a?r högst smittsamt och det räcker med att någon glömmer tvätta händerna ordentligt fo?r att det ska sprida sig på en avdelning.I detta arbete har tjänstedesign metodik använts för ta reda på varför det förekommer smitta på ortopedkliniken på Centralsjukhuset i Karlstad och vad som kan göras för att förbättra handhygienen och minska risken för smittspridning på ortopedkliniken.Observationer genomfördes på kliniken ur patienters, sjuksköterskors samt läkares perspektiv. Tjänstedesignmetoder som customer journeys och desktop walkthrough användes fo?r att visualisera patienters resor genom kliniken och skapa lösningar ihop med läkare och sjuksköterskor fo?r att skapa möjligheter till bättre handhygien.Resultatet blev ett koncept som ökar synligheten av de handspritstationer som finns samt ett förslag på hur dessa stationer ska placeras ut på kliniken fo?r att ge bästa lättillgänglighet för sjukhuspersonal, patienter och besökare.Namnet ?Att göra en Albin? myntades efter att en fältstudie genomförts på ortopedkliniken utav en av projektets kontaktpersoner pa? landstinget i Värmland.Litteraturstudier gjordes också på hur tjänstedesign använts i vårdutveckling, både nationellt och internationellt, och hur tjänstedesign kan bidra till en bättre vård.Uppdragsgivare har varit Tomas Edman på Innovationsslussen Vivan.Arbetet har gjorts i kursen Examensarbete för högskoleingenjörsexamen i Innovationsteknik och design (MSGC12) på Karlstads universitet.

The purpose of this examination was to find how supervisors interpreted the termsvocational identity and vocational culture, found in the diploma goals in workplace-based learning at the Child- and Recreation Programme. To reach the purpose, I formulated questions that I answered through a qualitative study. I made six interviews with pre-school teachers who had been supervisors for students at the Child- and Recreation Programme. The informants answered the same questions and the answers were recorded. The result of the study showed that the supervisors made a fairly consistent interpretation of the terms.