Course:Business Administration, Master Thesis, Second Level, 30 Credits.Authors:Sara Frännlid and Helena RamstedtTutor:Jim AndersénTitle:Internet, relationships and loyalty ? Best praCtice foR the bankMarketPurpose:The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the internet. Through interviews with two successful banks is it possible to study how a bank can successfully create loyal customers.Methodology:A qualitative method in terms of semi-structured interviews is used. The empirical results were then analyzed with the theory in order to contribute with a new figure.Theoreticalperspective:The theory describes how a bank can create a loyal customer over the Internet.

Ekonomisk brottslighet beräknas kosta samhället 70 miljarder per år. Myndigheternas redskap för att komma till rätta med problemet är att utöva styrning och lagstiftning med hjälp av kontrollerande funktioner, en av dessa är revisorerna. Revisorerna har genom sin insyn i företagen, och i kombination med införandet av anmälningsskyldigheten, täckt ett tidigare obevakat område. Inom EU sker förändringar av revisionspliktens lagstadgande omfattning, lättnader har införts, något ett par av Sveriges grannländer har anammat. Detta sammantaget har medfört att det rests krav på sådana reformer även i Sverige.

Title: Bottleneck management through materials administration Course:  4FE05EAuthors:  Mikael Karlsson and Johannes Mueller  Examiner: Helena ForslundKey words:  Bottleneck management, material management, process description, timber, proceduresPurpose:   The objective of this study is divided into three parts, all three parts of the purpose aim for the same goal. Namely, to improve the material management so that this enables the bottleneck in the planing mill to keep a continuous  flow, and thereby minimizing the risk for production stops at LB-Hus.  Part.  1:  Identify  and  analyze the material management  connected to  the planing mill  in order to identify problem areas.Part.2:  Identify  improvement potential  in the material management connected to the planing mill.  Part.3: Suggest improvements in the material management connected to the planing mill. Theoretical framework: Process mapping, inventory accounting, balance safety, inventory availability / service levels, safety stock and reorder point, forecasting and routine descriptions.Empirical foundation:  Interviews carried out at LB-House,  illustrated with the help of process maps and a description of each process.  Conclusions:  To work with  the  suggestions  given  and  to  follow  clear procedures  in  all  processes would  result in  a more  efficient  inventory management,  it would also present  a  solution  to  the problem regarding the planing mill being a bottle neck.Suggestions for further research: Review and map the information flow from demand to production start.

We have been looking at three different types of agriculture in Södermanland, in the middle east of Sweden. We call the different types for Intensive, Extensive and Mix. The purpose is to get an economic defensible plan for how to run different farm sizes. We also have been looking at the working hours and how many hours the different types will give. We have a farm called Taxinge Gods as our pilot farm. Taxinge Gods grow 407 ha land and is located 60 km southwest from Stockholm.

The audiologists´ knowledge-domain is generally described as a unique combination of medical, technical, social and behavioural sciences. It gives prominence to the importance of an adequate education relating to the knowledge-demands the students´encounter during their trainee-period. However, an important question is if the educational content corresponds to the knowledge-demands during the training? Aim: This study aimed to identify the knowledge-demands of students during their trainee-period. Furthermore, to identify how the students´ actual knowledge was related to the encountered knowledge-demands.

Revisorsyrket har traditionellt sett varit ett manligt yrke. På senare år har andelen kvinnor i branschen ökat markant, men fortfarande är det flest män som blir auktoriserade. Bland nyanställda assistenter utgör kvinnor cirka 50 procent men andelen kvinnor minskar ju högre upp i hierarkin man kommer. Andelen godkända kvinnliga revisorer utgör år 2005 32% medan andelen auktoriserade kvinnor är cirka 27%. Syftet med vår kandidatuppsats är att undersöka vilka faktorer som är orsaken till att en del av de kvinnliga godkända revisorerna fortsätter att arbeta som godkända revisorer alternativt lämnar yrket innan de blivit auktoriserade. Med hjälp av befintliga teorier, framförallt genus- och karriärteorier har vi valt ut faktorer som vi tror kan påverka kvinnors karriärutveckling. Den empiriska undersökningen har genomförts med hjälp av webbenkät och telefonsurvey.

ABSTRACT TITLE: Oil price shocks impact on the British and the Swedish stock markets SEMINAR DATE: 2007-06-07 COURSE: Bachelor thesis in Business Administration and Economics, 10 Swedish credits (15 ECTS) AUTHORS: Carl Hersaeus, Sven Piehl Trygg ADVISORS: Hossein Asgharian, Göran Andersson KEY WORDS: Dummy Variables, United Kingdom, Oil Price, OLS, Regressions, Stock Markets, and Sweden PURPOSE: The purpose of this paper is to study whether, and how, oil price shocks have an impact on British and Swedish stock markets. METHODOLOGY: Our paper is based on secondary data, focused on historical spot prices on Brent oil and stock indices from Sweden and UK. We construct dummy variables to register positive and negative disturbances in the oil price. Furthermore we try to find a relation between the price disturbances and the different stock indices. THEORY: We take off from earlier studies, which prove that there is a relation between oil prices and stock markets.

Arktis är den plats där den globala uppvärmningen är som mest märkbar på hela jorden (Arktiska rådet). Därför är Arktis ett intressant område att studera ur klimatsynpunkt. Enligt Gore (2006) så kan en ökning av jordens medeltemperatur på 1,5 °C leda till att de ekvatoriala områdena får en temperaturökning på 0,5 °C medan temperaturen vid Arktis kan stiga med hela 6 °C. De senaste 30 åren har medeltemperaturen vid Arktis stigit med drygt en grad per decennium (Anisimov, 2007) medan den globala medeltemperaturen för samma period endast stigit med ca 0.15 grader per decennium.Arktis tros ha varit isfritt under en värmeperiod för ca 6000 ? 8500 år sedan (Founder, 2011) men det som är unikt med den aktuella situationen är att avsmältningen går så snabbt.

Municipalities in Sweden are responsible for physical planning by developing a general plan. This plan contains intended land and water use for the area. This study aims to investigate the level of integra­tion of environmental issues in the general plan of Arboga municipality and also how well adapted the municipality is for climate change. Further on, the study intends to examine the focus of the gen­eral plan and at what rate the national environmental strategies are implemented in the local physi­cal planning of Arboga municipality. Methods used for this study are interviews and reviewing of the general plan itself and other key documents.

Title: From openness and presence to distance and control: to be medicated and to administrate from a patient and nurse perspective.Background: Within forensic psychiatric care the patients are admitted against their will, under heavy security with long term treatments. Self-care seems, based on scientific studies, to be dependent on what the nurses involved can provide. Emphasis should focus on a humane and respectful approach when the patient is exposed to coercive measures.Aim: From a patient and nurse perspective describe experiences of beeing medicated with and to administrate antipsychotic drugs within the psychiatric inpatient care.Method: Interviews with patients and nurses, which were analyzed using qualitative content analysis with an inductive approach.Results: Patients experience frustration over not beeing able to participate in or influence descisions made regarding their neuroleptic treatment. The neuroleptic treatment is described as a coercive measure and is characterized as an experience of losing control and independence. Nurses? experiences of administering antipsychotics were described as having to do what is needed for the long term benefit of patients? well-being.

Syfte: Syftet med studien var att undersöka nyutexaminerade sjuksköterskors upplevelser av det första yrkesverksamma året och om utbildningen ger en förberedelse inför yrket.Metod: Studien har genomförts som en kvalitativ intervjustudie innefattande sju intervjuer. Dessa har analyserats med manifest innehållsanalys.Resultat: I resultatet har framkommit att utbildningen givit sjuksköterskan en god grund att stå på, men kräver mer medicinsk inriktning för att uppnå kraven som ställs på den legitimerade sjuksköterskan. Det anses även att ett för stort fokus ligger på vetenskaplig metodik och allmän omvårdnad, samt att den nuvarande pedagogikkursen bör omstruktureras. Sjuksköterskorna upplever svårigheter på arbetsplatsen i form av bristande kunskap inom medicinska områden samt administrativa uppgifter. De önskar mer verksamhetsförlagd utbildning då de anser att detta är den mest fördelaktiga metoden för att förberedas inför sjuksköterskeyrket.

Title:Change strategies in the transition towards a cashless banking systemLevel:Final assignment for Bachelor Degree in Business AdministrationAuthor:Elin Lånström och Vildana SmailagicSupervisor:Stig SörlingDate:August 2013Aim:In our study, we compare what it is that drives a bank to implement changes in their business, what problems these changes may bring, and how organizations deal with these. We do this by studying how different banks choose to relate to the handling of cash.The questions we ask ourselves are:? What lies behind the decision to make changes in cash management?? How is the change implemented in practice?? What do banks think this change will mean for the future?Method:The study was conducted with the help of a qualitative scientific method. We conducted interviews with representatives of four banks, and made use of secondary data in the form of scientific literature and scientific articles.Result & Conclusions:Organizations implement changes in order to adapt and achieve balance with their environment but also within the organization itself. Our study shows that the decision to introduce cashless branches is mainly a result of banks' efforts to become more cost efficient.

Title: The customer?s contribution to the innovation-process ? a study of using customers to discover latent needs. Level: Final assignment for Bachelor Degree in Business Administration Author: Robert Klein Supervisor: Agneta Sundström Date: 2014-06 Aim: The purpose of this study is to gain enhanced understanding of what knowledge costumers contribute with in an innovation-process lead by a producer of goods, and how that knowledge is used to fulfill latent needs. The area of research has formerly described which results customer-involvement lead to, but have been scarce in describing how results are produced. Method: From a qualitative onset, a case-study collecting data through observations and interviews capturing customer knowledge contributions, and producer use of fetched knowledge has been conducted. Data has been analyzed using a grounded theory approach. Results have been processed in several steps in which material has been categorized and enriched continuously. Result & Conclusions: Customer-knowledge is broken down into market-knowledge, everyday-knowledge, and specialist-knowledge, which all are significant to a producer of goods.

Title: CSR and profitability in three dimensions ? practical examples, Economic Value Added and previous researchAuthors: Linda-Marie Emilsson & Martina Classon Subject: Business AdministrationDate: 2011-05-26Mentor: Krister BredmarProblem description: Scientists have for a very long time disagreed about whether or not companies should work with Corporate Social Responsibility (CSR) and if there is any correlation between CSR and profitability. There are mainly three different views according the correlation: CSR have a neutral impact on financial performance, CSR have a positive impact on profitability and CSR have a negative impact on profitability. One of the reasons behind the disagreement is the complexity measuring CSR. Scientist claims that EVA is a measure that can be used to measure the correlation between CSR and profitability.        Purpose: The intention with our essay is to find out if there is any correlation between CSR and profitability.

Axel Spetz AB är ett anrikt företag som driver en järnhandel i Falköping. Företaget har tidigare använt sig av marknadsföring i lokaltidningen men insåg fördelen med att använda Internet som verktyg. Deras idé var en ?Blocket.se?-liknande funktion på deras hemsida som skulle göra det möjligt för dem att marknadsföra artiklar.Formuleringen på deras behov och det som legat till grunden för detta projekt var: Hur tillverkar man en avancerad publiceringsfunktion som är lätt att använda?Inledningsvis gjordes en teoretisk studie inom områdena databaser, SQL, .NET och Visual Studio. Valet föll så här eftersom det var områden jag ville lära mig mer om.Under utvecklingsarbetet i ovan nämnda tekniker hölls en tät kontakt med representanter från företag för att de snabbt skulle kunna ge respons på arbetet.