Abstract?Understand the customers value in use ? A multiple case study of three industrial companies? or ?Förstå kundens bruksvärde ? En multipel fallstudie av tre industriella företag? brings out the problem that it is easy to assume, what the value is for the customer.The questions asked for this thesis are:? How does the companies in focus, gather information about what effects the customers value in use?? How do the companies use this information in their business?The purpose is to examine how some industrial companies gather information about the customer?s value in use, on the bases from the five activities from Porter and how they can use this information.Three semi structured interviews were made for this investigation, with representatives from Atlas Copco Rock Drills, IL Recycling and Johnson Pump.The conclusions are that to gather information about the customers value in use, the company must work close with the customer. This information helps the company to improve their products, services and their relationships..

It is important that companies knows how to handle a complaint when they receive one from a customer. This information could the company take care of and use when they develop new services. Furthermore a good complain handling leads to satisfied and loyal customers which increases the revenue for the company. We have examined how SAS handle their internal information process and if this process affects the information and in that case how. The study is performed with a qualitative method, based on deep interviews.

Over the last 25 year IT development has greatly influenced the waycompanies are managed, the tremendous growth in the information society has made a huge amount of information extremely accessible. This has resulted in the problem of information overload where the large amount of information can affect the quality of a decision basis collected by a controller.The purpose of the study is to examine how a controller is affected by information overload and how this influences the decision basis. We intend to highlight the important elements to represent a high quality of information.A survey was conducted through a case study within a global affiliated company in the packaging industry. An adductive approach has been applied with a qualitative research method. Collected empirical material from interviews has been put into relation with existing theories.The case study indicates that there is no relationship between the problem of information overload and flawed decision basis.

Syftet med denna litteratur studie var att undersöka vetenskaplig litteratur om hur sjuksköterskan och övrig sjukvårdspersonal bemöter och vårdar patienter med missbruksproblem. Begreppet missbruk innefattar alla former av missbruk av både narkotika och alkohol. Artiklarna skulle handla om patienter med ett missbruk och deras möte med vården. Litteratursökningen har skett i följande databaser: Science Direct (Elsevier) PubMed , Blackwell Synergy. Urvalet skedde utifrån relevans till syfte och frågeställningar.

Varje år behandlas ungefär 8000 personer i slutenvård för malign tumör i bröstkörteln. Bröstcancer är idag en av de vanligaste dödsorsakerna hos medelålders kvinnor i Sverige. När kvinnor drabbas av bröstcancer är det viktigt att de får den information de behöver. Syftet med denna litteraturstudie var att beskriva upplevelsen av information i samband med undersökning och behandling hos kvinnor som drabbats av bröstcancer. Elva vetenskapliga artiklar analyserades med manifest kvalitativ innehållsanalys.

The purpose of this essay is to explore how students in secondary school seek out and use information. More specifically, the essay examines how the search and use of information differs between students working in groups and students working independently. The essay draws on in-depth interviews with six students. Two different theories are used to analyse the transcripts from the interviews. The first theory consists of Carol Kuhlthau?s six different stages showing how the students? feelings, emotions and actions change during the information seeking process.

Defining the concept of information has long been the subject of debate within Information Science (IS) and new challenges are constantly presented by new scientific discoveries and new theoretical positions. It is, nevertheless, of key importance for any academic discipline to find definitions on which there is a consensus. The paper therefore aims to clarify the relevance of one of these new theoretical approaches for IS, namely poststructuralism. It does so by describing the theories found in the writings of poststructuralists Mark C. Taylor, Jacques Derrida and Michel Foucault, and discussing their relevance for the three definitions of information suggested by Michael Buckland (Information-as-knowledge, Information-as thing and Information-as-process), thereby answering the following questions: What relevance does Mark C.

The purpose of this thesis was to investigate on what perspective or perspectives university teachers and librarians at a medium-sized university in Sweden base their view on information literacy. More specifically, how do the respondents view their own information literacy and what opinions they have of their students? information literacy as professionals. Three perspectives are used to interpret the results, the sociocultural perspective, the phenomenographical perspective and the behavioristic perspective.The method used is semi structured interviews with three university teachers and three librarians.Both librarians and teachers emphasize the importance of information literacy, for themselves as well as for students. The information literacy of the librarians involves being well acquainted with the subjects of the students.

This Masters thesis in Library and Information Science has the title The New Information Desks at Malmö Public Library . During the rebuilding of the library in Malmö a new information desk was developed. This desk differs to a great extent from conventional information desks used in libraries. The information desk is triangular with rounded edges which allows the librarian and the user of the library to work side by side without any physical barriers. The aim of this thesis is to explore the requirements for the information desks formulated by the library and how they are perceived by the librarians and the users of the library.

Bakgrund: Alkoholkonsumtion ligger i topp tio av faktorer som kan orsaka olika former av funktionsnedsättning och på tredje plats av påverkbara dödsorsaker. Tidigare forskning visar att sjuksköterskor var negativt inställda till att vårda personer med ett missbruk/beroende och att patienterna som upplevt ett dåligt bemötande löper en större risk att inte fullfölja sin medicinska behandling. Forskningen visade också att det finns vårdpersonal som är positivt inställd till personer med ett missbruk/beroende. Syfte: Att undersöka hur personer med ett alkoholmissbruk/beroende upplevt att de blivit bemötta när det sökt vård inom somatiken. Metod: En empirisk kvalitativ intervjustudie baserad på nio intervjuer. Resultat: Det framkom tre huvudkategorier och sju underkategorier. Alla informanter hade upplevt bra bemötande men det fanns även de som hade upplevt ett dåligt bemötande när de sökt vård. Faktorer som påverkade bemötandet var journalanteckningar från beroendecentrum, hur ens eget beteende var, sjuksköterskans personliga inställning till personer med ett missbruk/beroende, om vården söktes under påverkan eller i nyktert tillstånd..

The purpose of this candidate thesis is to obtain an overall picture of how many prohibitions against owning or taking care of animals that were announced in Sweden in the years 2006-2008 and on what basis these judicial decisions were taken. What is the situation for the person behind the judicial decisions? Is there a so-called risk category where preventive actions to solve the problem can be taken at an earlier stage?The first Swedish animal welfare legislation came into force in 1944. Previously there was a law of 1857 that only prohibited the maltreatment of farm animals. In 1988 the existing animal welfare law was revised into an in principle new law (1988:534).As early as in the Royal Majesty?s government bill (1944:43) to the 1944 animal welfare legislation, there was a proposal that issued prohibition for those having been convicted of aggravated cruelty to animals.

The purpose of this study is to examine the personnel?s perspective on how the emotions shame and guilt are present in the treatment of female addicts on an LVM institution. Three questions have been designed to meet the objective: How do they work in the treatment with guilt and shame, how important is it to work with these feelings and what significance does genders have in relation to shame, guilt and treatment? A qualitative approach and techniques have been used to obtain the result. The study's theoretical starting point consists of three themes: gender theory, labeling theory and a theoretical approach to the concepts of guilt and shame.

Studien syftar till att belysa behandlares erfarenheter av vilka hjälpbehov barn och föräldrar i familjer med missbruk kan ha, samt undersöka behandlares uppfattning om hur missbruk kan påverka anknytning mellan barn och förälder. Studien är kvalitativ med hermeneutisk utgångspunkt och semistrukturerade intervjuer användes vid insamling av data. Dataanalysen gjordes enligt meningskoncentrering där resultatet delades in i olika kategorier och kvaliteter.Resultatet antyder att barn och föräldrar i familjer med missbruk har olika hjälpbehov och behöver struktur och stabilitet. Signaler på en otrygg hemmiljö kan vara att barnen blir introverta, ansvarstagande, utåtagerande eller övertar föräldrarollen. Barnet kan känna skuld och skam och behöver kunskap om missbruk för att förstå förälderns beteende.

The aim with my study is to highlight, illuminate and examine the social and maternal health care motivational work of pregnant women with a risk or abuse of alcohol and / or drugs, and what actions can be considered for these women. In addition, the aim is to explore how social services and maternity care might interact in this type of case. The aim is to convey the subjective experience of each of the interviewees. For the purposes of this study, I have chosen to use the qualitative research method. I have interviewed social workers in individual and family care, and midwives.

In a complex and turbulent world, several companies begin to realize the value of information as a strategic resource and try to find strategies to manage this. This master thesis aims to describe the information management at Axis Communications AB. Axis is a fast growing company and due to this they have not been able to manage the flow of information whitin the company. To find out how the information was managed at this time we made a survey and employee interviews at three Axis business units. By analyzing the surveys and interviews we found several problems.