SUMMARYLevel: This is a final thesis for a bachelor degree in Business Administration. The thesis is oriented in the field of marketing and written at the University of Gävle.Author: Niklas EnlundDate: January 2014Tutor: Lars -Johan Åge, Jonas Molin & Jens Eklinder - FrickTitle: Intermediaries pursuit to achieve customer satisfaction - A study in how the agent works with factors to achieve customer satisfaction against two opposite parties.Purpose: The purpose of this thesis is to analyze the intermediary perspective how different factors affect the intermediaries working method to achieve customer satisfaction against two opposite parties.Research question: How do real estate agents work with the four factors; informant, routines, intentions and competences? That is how real estate agents can work; like a good informant, after good practice, bringing together the parties intentions and with their skills. How does the real estate agent work with the factors related to the theories connected to the four factors? Are any of the factors more commonly used by real estate agents?Method: The thesis is based on a scientific theory in the field of marketing and focused on the topic how the agent is committed to achieve customer satisfaction against two opposite parties.

Since the down of archaeology much of the resurges has focused on graves andgrave materials. This essay is an attempt to interpret a grave material to the society of the living, to investigate what a megalithic grave material can tell us about the society that made them and the people that were buried in them. The study is focused upon two megalithic graves in Löderup; Ramshög and Carlshög. A study of the bone materiel, building construction and building material at Ramshög and Carlshög is done and then compared with different theories that are made of Ramshög and Carlshög and of other megalithic graves. By studying different theories of megalithic graves and comparing these with Ramshög and Carlshög I have tried to evaluate which ones that are relevant in this case.The megalithic graves primarily shows some kind of change, in society or in their way of looking at the dead or the life after this.

Problem: How does the organisational culture affect the internal communication between the middle manager and his or herssubordinates?Purpose: The most common way is to study how the communication affect the organisational culture. In our study we have examined the reverse perspective. The purpose of this study would be to explain how the organisational culture affect the internal communication between the middle manager and his or hers subordinates.Theories: The basic theories in the study are The basic model, Internal communication, Levels of culture, High-power culture, Socialconstructions, Organisational structures and Leader Member Exchange Theory.Method: The study is based on the qualitative approach. We have used interviews for our collection of raw data.

Att ha diagnosen Aspergers syndrom innebär bl a sociala problem och psykisk sårbarhet. Denna kvalitativa studie omfattar intervjuer med fyra  psykoterapeuter och en psykolog, som har erfarenhet av att behandla personer med Aspergers syndrom. Syftet med studien är att undersöka psykoterapeuters syn på psykodynamisk psykoterapi med personer med Asperger syndrom. Frågeställningarna har varit: hur lägger man upp en terapeutisk behandling för personer med Aspergers syndrom? Vilka aspekter inom terapin med personer med Aspergers syndrom är viktiga för behandlingen?  Studien visar att teraputerna arbetar utifrån olika psykodynamiska teorier.

The purpose of this work was to research how baby nurses define the concept child maltreatment and how they conduct themselves to mandatory reporting.The central questions were; How do the baby nurses interpret the concept child maltreatment and which children do they consider comprehending the concept?What are the reasons that children are maltreated according to the baby nurses opinions?Do the baby nurses apprehend that they meet children that are maltreated in their work?How do the baby nurses interpret the mandatory reporting and what course of action do they use when they suspect child maltreatment?Nine baby nurses were interviewed. The material was analyzed with the help of a phenomenological method.The participators idea of the concept child maltreatment was focused on observing signs from the child and concrete actions from the parents. The outcome of this concept is that the participators categorization is neither or nor. The participators knew about the mandatory reporting and they did a further interpretation because they focused on the risk of the child.

The piglet mortality rates have become a major issue in today?s pig production. While other production traits such as number of born piglets or produced piglets per sow have been improved, the mortality rate has escalated. High mortality rates before weaning does not only affect the economy but must also be looked at as both an animal welfare problem and an ethical issue. The background to this problem has been addressed many times, and its salvation has also been addressed by breeding.

The numbers of mergers and acquisitions have increased significantly in the last period of time. Although this popularity for mergers and acquisitions, most of the mergers and acquisitions fail to create value. One explanation to this failure of value creation is, according to several studies, how companies treat integration of information systems in the pre-merger evaluation. The research within the field argues that information system integration should have a proactive role in mergers and acquisitions, meaning that information system integration should support the organizational change and normally be considered in the premerger evaluation. The aim of this thesis is to study issues that affect whether companies choose to consider information system integration proactively, when involved in mergers and acquisitions.

The aim of this study was to increase the knowledge about and deepen our understanding for people who are treated with dialysis in aspects of quality of life and coping strategies. The research questions were: How does the scientific literature describe quality of life and coping strategies from people?s perspective who are treated with dialysis? How does dialysis affect patients and their lives? How/what can the nurses do for people who are treated with dialysis to keep or improve their quality of life. The result is based on eight scientific articles and after interpretation of the result we found six themes that describes how patients have to restructure their lives to a new normal life, how they adapt to a life with dialysis treatment, how dialysis affect their physical condition, witch meaning does the family and others have, how they keep their self-esteem in relation to the dependence of dialysis treatment and which factors are associated with a long life with dialysis..

Type 2 diabetes is a growing disease in the population which includes that older people are a risk group. With the disease grows even cost?s. A lifestyle change is a major part of the treatment for type 2 diabetes. There are several factors that suggest positive effects on prevention among the elderly where, among other things, economic and health benefits are presented.

Föreliggande empiriska, kvalitativa studies syfte är att undersöka begreppet självbild med utgångspunkt i psykodynamisk och interaktionistisk forskning. Frågeställningarna är Hur används begreppet självbild ur psykodynamisk och interaktionistiskt perspektiv av föräldrar till barn mellan fem och tio år? och Vad kan föräldrars självbild säga om begreppet självbild? De fem halvstrukturerade intervjuerna omfattar frågor om informantens syn på sig själv i samband med föräldraskap och frågor vars syfte är att få informanten att analysera begreppet självbild utifrån sin egen syn på begreppet. Informanter är högskoleutbildade. De är mellan 33 och 48 år gamla.Resultatet visar att informanterna använder begreppet självbild i vardagligt tal.

The way towards an equal society, where both women and men has the same possibilities both private and in professional life, has been a long and still ongoing process. During my practical studies to become a recreation instructor I have noticed a difference between the children I have met in my workplace. What I saw was that girls and boys had a different approach towards their future, plus that the pedagogues at the school had different roles depending if they were men or women.In this study I have investigated which dreams and visions a group of after-school children has, plus how these distinguish between the genders. I have through group interviews, first three boys and then three girls, investigated how children look at their future focusing on career, spare time and familysituation. The questions have also focused on how children look at the schools pedagogues with gender as a premiss.My result shows that the children's vision on their future tends to look different between the genders.

In this thesis I have criticized traditional nationalism theories formulated by Eric Hobsbawm, Ernest Gellner, Benedict Anderson and Anthony D. Smith. The critique has been based on my belief that nationalism theories do not explain nations whose foundation is built on forward-looking, dynamic aspects such as economy, human and civil rights, and democracy. Traditional nationalism theories have been focused on historicizing perspectives whereas I want to draw attention to non-historicizing perspectives within the field of research. So far nationalism theories has had a shared past or a shared ethnicity as its focal point.

The aim of this study is to investigate ordinary readers' evaluation of quality in literature. The main issue is which criteria ordinary grown-up readers use when they are defining their likes and dislikes in literature. The analysis is based upon qualitative interviews with six readers, two men and four women, between 21 and 59 years of age. The study is hermeneutic. Since theoretical works concerning evaluation of literature among ordinary readers are sparse, the philosopher of arts and religion Hugo A.

Aim: The aim of the study was to examine the effects of ?Rehabilitation with psychotherapy and yoga in group? with cancer patients, regarding physical, social, emotional and functional wellbeing. The participants? health and satisfaction with the project were also evaluated. Method: The evaluation was made with quantitative method and descriptive, longitudinal design.

Svenska Aerogel AB has developed the material Quartzene® which is of the typeprecipitated silica and contains calcium - magnesium silicate ((Ca, Mg) SiO3). Thematerial is used for molecular filtration of contaminated air. Qartzene?, which is inpellet form, is porous and has a high internal surface which is a requirement for themolecular filtration. With the use of various impregnations, filtration can affect thedesired outcome.