The travel agencies exist on a market that is distinguished by increasing competition. A majority of the travel agencies offer different services that all satisfie the same customer need. However,one major difference in the market aspect is the service quality, this making it an important mean of competition. There are several acknowledged methods of measurement when it comes to service quality and it is important to use an instrument that takes into consideration the fact that charter tours is a complex merger of several services. The purpose of this essay is to establish if the SERVQUAL method is a suitable instrument for measuring service quality in the travelindustry.

This thesis is about the effects of fertilizing and thinning on furniture timber from redwood. Interviews of furniture manufactures have been made and observing of timber from the Swedish fertilizing and thinning trails. The result from the interviews showed which properties that is important for the furniture manufactures and then the result from the observation showed which type of management of the forest that gave the most timber that had those properties. .

The design of packages is something that product manufacturers put great effort on. The package is often the consumers' first interaction with a product and consumers judge the product based on the package. A common way to evaluate a package design is to let respondents look at a package and answer which attributes they think the product has. This paper wants to take this evaluation a step further, i.e. it examines if consumers experience differences in taste between two identical products that have different package designs.

Elofsson, Sofie och Lundgren Persson, Maria (2009). Elever och skolmaten. [Students and the school lunch] Lärarutbildningen Malmö högskola. Syftet med vårt examensarbete är att diskutera elevernas lunchvanor i skolan och deras lärande ur ett elevperspektiv och även ur ett lärarperspektiv. Detta görs genom att ställa frågor i form av enkäter samt genom observation. Vi studerar hur lärarna och eleverna själva ser på och upplever matsituationen i skolan och om de anser att kostintaget kan påverka lärandet hos eleverna.

Today many companies are global and can exist all over the world. It is more common that projects are conducted in different locations, from various cities in a country to nations in different parts of the world. To manage projects both traditional practices such as the Waterfall method and new flexible methods known as agile methods are used. How is the process affected when a project is distributed, when the team is scattered in different places? This makes it difficult to create a good project, something we will discuss and try to find solutions for.

AbstractThis study deals with motivation as an overall concept, from a student perspective. It encompasses factors that could directly affect students and their positive or negative motivation, concepts such as relationships, communication, expectations and interactions and their importance to my informants.The study also discusses certain theories to show the different ways of defining motivation, specifically in relation to my informants and their and my conclusions. My ambition is to establish the importance of the concepts mentioned above, as well as perspective changes to the enhancement of the performance standards of a good teacher.The purpose of this work is to describe, understand and clarify the external and internal factors that affect motivation. In order to achieve this purpose, I chose to use a method of qualitative interviews with three students, with different backgrounds, schools and conditions but with a lack of motivation as a unifying characteristic. The research questions were as follows:What factors influence students' motivation?   What impact do achievement targets have in relation to the pupils? own motivation to learn?How important are teachers' expectations for the individual student's motivation?Within this study sub-concepts such as importance of expectations, relationships, and significant others are, according to my analysis, of great importance.

The purpose of this thesis was to examine the ways in which the constructions of heterosexuality and gender in three Disney movies about princesses affect the power relations between men and women in the movies, and how discourses on gender and heterosexuality have changed over time. Research questions were:How do characters in the movies talk about gender and heterosexuality?How does the interplay between gender and heterosexuality affect the power relations between men and women in the movies?What are the likenesses and differences between movies from different time periods?Discourses were mapped out using a model based on Ernesto Laclau and Chantal Mouffe?s political theories. These discourses were then analyzed with a theoretical framework consisting of Yvonne Hirdman?s concept of gender system and gender contracts, Judith Butler?s view on the heterosexual matrix and an understanding of power relations based on Michel Foucault.

Every year many dogs in Sweden are bitten by the adder, a venomous snake (Vipera berus). Despite the fact that adder bites are so common in dogs there have been few investigations made that study the effects of treatment with glucocorticoids, a drug that is commonly used. We have carried out a literature study concerning adder bites in dogs and a prospective study where case history, clinical signs and treatment have been recorded in dogs that were presented at two veterinary hospitals after a confirmed or suspected adder bite. Fifty three dogs were included in the study out of which 22 were treated with glucocorticoids. In our study, the group of dogs treated with glucocorticoids was compared with the group of dogs that did not receive glucocorticoid treatment by the owner or on arrival at the clinic.

The purpose of this study was to gain greater knowledge of how preschool teachers and children using an experimental- and activity box in biology. To find this out, I have used the participant observation method and semi-structured interviews since my study is qualitative. The result of the work led to a greater understanding of the biologybox. It was shown that preschool teachers' involvement is very important for children and that the biologybox contained good and inspiring materials. Although educators desired that there was more material to choose from as well as the usage time of the biologybox should be longer than 3 weeks..

The purpose of this paper is to investigate how a small company manages its information, primarily the organization of digital documents. The two dominating themes are classification and information politics, the former in the context of a corporate environment and the latter to help us to describe the situation at the company. The method used has involved observation of the company's current computer network structure and also interviews with six employees at different levels in various departments at the company. The result of our investigation has been the realization that, although logical structure is important when organizing documents in a digital environment, it is also necessary to have rules regarding its implementation..

The purpose of this thesis is to examine whether the teacher's background affect students' approach to mathematics teaching. Characteristically, in Sweden today is that mathematics is perceived as difficult subject and that the number of foreign teachers has increased. The study examines a phenomenon which the relationship between the teacher's language accent and substance difficulties.The method used for data collection is questionnaires, in order to investigate the phenomenon as the relationship between the teacher's accent and substance difficulties.The investigation has been carried out based on the students' point of view, both secondary and primary school pupils. What difficulties have arisen in teaching?  What is the biggest obstacle to achieve the goals of mathematics, to understand the teacher's language accent first in order to understand the subject, or that mathematics is difficult in itself to be understood as a substance.The result clearly shows that the teacher's accent does not affect teaching and students' view of mathematics as a subject.

Förskolegården är ett aktuellt och intressant område inför vår kommande roll som förskollärare. Gården är en plats där vi kommer tillbringa stor del av vår framtid och därför vill vi få mer kunskap om detta ur pedagogers perspektiv.  Det vi fokuserat på är pedagogers uppfattningar och åsikter om förskolegården och detta kan vi koppla till begreppen intelligent action och learning by doing som är Deweys teorier. Dessa teorier handlar främst om upplevelser och erfarenheter vilket vi grundar vår studie på eftersom vi anser att man utvecklas hela livet och att det därför är viktigt att få vara med om olika händelser.    Genom att vi kopplar vår studie till upplevelser och erfarenheter intar vi ett sociokulturellt perspektiv som fokuserar på intresset för det individuella barnet och barnet i grupp.    Syftet med denna studie är att undersöka några förskolepedagogers uppfattningar beträffande utemiljön på gården samt observera vad det finns för material och vad som används av barnen. Frågeställningarna vi använt oss av är: Vad anser den intervjuade pedagogen om miljön på gården i dag? Vad är pedagogernas åsikter kring upplägget av gården? Vad för material finns på gården och vad används?    Metoderna vi använt oss av är intervju och observation på tre olika förskolor i mellansverige där vi intervjuat sex pedagoger och observerat på sex förskolegårdar.    Resultatet av intervjuerna och observationerna visar att i de flesta fall var pedagogerna nöjda med gårdarna eftersom att det ansågs finnas det mesta, exempelvis närheten till naturen där utbudet skiftar beroende på årstid och detta ger barnen möjlighet till olika upplevelser.

The purpose of this paper is to identify significant factors of influence for the co-existence and team climate within working groups, and to examine their impact on the psychosocial work environment within a group. Team climate and interaction affect every individual in a group. The manager, however, is the one formally accountable for the psychosocial climate in a working group, which is the reason why this study uses the management perspective.As an introduction to the empiric study, an overview of the existing literature within the field was made. A qualitative method is used and the empiric data is based on semi-structured interviews. The study comprises six interviews with department managers within the Social Services in the City Council of Stockholm.

This is a qualitative study inquiring ?What does it entail to be a sex worker in Sweden today?? Four female sex workers were interviewed in semi-structured interviews. Using methods for reflexive analysis, interpreting the interviews and their context theoretically through notions of Competence and Stigma, the results of this study shows that sex workers may be both competent agents and stigmatized. This informs the understanding of sex work, stigma and how learning, subjective room for action and social agency can be aggravated or hindered by stigma. The results are viewed in the context of Swedish legislation against sex purchase in relation to previous research which shows that said legislation is problematic.

Syftet med studien är att skildra hur förskollärare resonerar om utformningen av förskolans inomhusmiljö samt även hur barnen görs delaktig i utformningen. Studien är kvalitativ och för att kunna besvara frågeställningarna har vi använt oss av semistruktrerad intervju som metod. Urvalet har gjorts utifrån mättnadsprincipen och resulterar i att sex verksamma förskollärare deltar i studien som arbetar på sex olika förskolor. I analysen utgår vi från det som framkommer i tidigare forskningskapitlet medan vi senare i diskussionskapitlet kopplar samman med vårt teoretiska ramverk, det vill säga Harts delaktighetsstege. Resultatet i studien visar att samtliga förskollärare utformar förskolans inomhusmiljö utifrån tre aspekter, vilka är barns intressen, barns behov samt rummens förutsättningar. Det som sedan skiljer är hur de går tillväga för att skapa en inomhusmiljö som grundar sig i de ovannämnda aspekterna. I resultatet framkommer att förskollärarna gör barnen delaktiga i arbetet med utformningen av inomhusmiljön genom olika arbetssätt.