Title: Bergslagens Sparbank ? A market survey of the bank?s corporate customer?s attitudesSeminar date: 2010-02-05Course: Individual essay, 30 higher education creditsAuthors: Mathias Lindberg, Bogdan EfimovAdvisor: Pia LindellKey Words: relationship marketing, finance industry,  customer satisfaction, customer loyaltyPurpose: The purpose of this essay is to try to identify those factors that lead to customer satisfaction and customer loyalty among the corporate customers to Bergslagens Sparbank. The purpose is also to find out what the corporate customer think about Bergslagens Sparbank and why they think as they do.Method: For this essay the authors have chosen to use a combination of qualitative and quantitative methods. The reason for that a combination of these methods have been chosen is because the authors thought that it was a proper way to answer the essays main questions since these questions are of both qualitative and quantitative nature. Further the essay is built on an abductive approach.Conclusions: We have identified several factors that create customer satisfaction and customer loyalty among the corporate customers to Bergslagens Sparbank.

Bakgrund: I Sverige besöker mer än 200 000 barn akutmottagningen varje år. Där måste de ofta genomgå smärtsamma diagnostiska och behandlande procedurer. Den främmande miljön leder till att barnen upplever stress, oro och rädsla. Barn och föräldrar är överens om att nålstick och venpunktion är några av de mest stressande och smärtsamma procedurerna i samband med ett sjukhusbesök. För många barn som hamnar på sjukhus är den största rädslan att behöva få en spruta eller uppleva smärta.Syfte: Syftet med litteraturstudien var att belysa metoder som lindrar oro och smärta hos barn vid nålstick i samband med sjukhusbesök.

The birth of a child marks a new era for the parents. It is the beginning of something that will never end, because they will always be the child´s parents. This study investigates what happens when an infant is born whit Downs syndrome (Ds), and thus does not resemble the child the parents had expected. The purpose of this literature study was to describe the information and the support that the parents of a newborn child with Ds think that they need. The literature search was made in the database of Medline (via Pub Med), Academic Search Elite and manual search.

Fairy tales are commonly considered to be both timeless and classless. Since the 17th century, when most of the tales we have access to today were first collected and published, the idea that fairy tales are part of an oral tradition, and therefore more or less uninfluenced by academic and literary trends, have been dominant amongst researchers, critics and readers. This idea needs to be revaluated. Even if the tales might have their roots in an oral tradition the history of the fairy tale ?is not primarily a history of oral transmission, but rather a history of print?, as Elizabeth Wanning Harries puts it (Wanning Harries, 2001:4).

This thesis has the purpose that through a text analysis examine how four schoolbooks for high school treats the religions Judaism and Hinduism. The schoolbooks are from the years 2000, 2001, 2003 and 2009. The perspectives are from a religious viewing point, that means that the women are religious, Jewish feminists and Hindu feminists. The theories used are written by these women and are academic litterature.  The questions are how are women represented in the schoolbooks, is the feminist critique present or are the two religions represented and described in an invariable way, and is the description of Judaism and Hinduism consistent with the curriculum?The text analysis used in this examination means that reality is organized through and by the language used by the actors in that reality.

In today?s technological society, there are increasingly less physical demands on the locomotor system. However, despite that notion strength and function in the hand?s complex biomechanical system are in fact both needed to cope with daily life. The grip function is a main function in the hand and is used in many examples of scientific research, for instance when assessing physical health and predicting the probabilities of premature mortality.

This study presents a methodology that enables the annual average power of a wind turbine to be increased by automatically optimizing it?s airfoil, twist and chord dis- tribution. As a part of the study the software SiteOpt has been developed. This software connects the open source software XFOIL with the blade element momen- tum theory. XFOIL gives lift and drag coefficients which enable the blade element momentum theory to predict the power of a wind turbine at different wind and ro- tational speeds.

Detta är en kvalitativ intervjustudie som undersöker maskinpersonalens upplevelser av att använda headsetkommunikation i arbetet ombord. Totalt sex stycken maskinbesättningsmedlemmar intervjuades om deras upplevelser av hur headsetkommunikation har påverkat utförandet av arbetet, personlig säkerhet och tidseffektivitet. Resultaten som framkom av intervjuerna visar på att kommunikationen förbättrats med headsetkommunikation genom att talkommunikationen inte begränsas av höga bullernivåer vilket leder till minskad röstbelastning. De intervjuade vittnade om att den förbättrade kommunikationen underlättade i arbetet och ökade den personliga säkerheten genom att risken för missförstånd minskade samt att maskinbesättningens situationsmedvetenhet ökade. Förbättrad ergonomi vid svåra arbetsställningar i trånga utrymmen jämfört med handburna radioapparater upplevdes även det som en fördel med headsetkommunikation.

The purpose of this Bachelor?s thesis is twofold. Firstly it aims to make a contribution to the understanding of how five Swedish Diocesan libraries have carried out the digitizing of their rare book and manuscript collections. Problem areas related to this activity are also investigated. Secondly, it aims to examine the relative guidelines and standardization norms, which have been formulated on a national basis.

This thesis work resulted in a template for how the thermal spray process can be controlled through robot programs. The robots today and their programs need to be replaced, therefore a new structure which can be matched with the new robot systems is needed. The work is limited to only concern structured programming on the new robots on Thermal Spray Centre (TC) with the programming language Rapid. The basic data for the program was retrieved from interviews with concerned personnel at TC, from studies on process parameters for thermal spray and from existing specifications at Volvo Aero Corporation (VAC). The thesis work briefly describes the process thermal spray and the four methods used at VAC.

In today?s technological society, there are increasingly less physical demands on the locomotor system. However, despite that notion strength and function in the hand?s complex biomechanical system are in fact both needed to cope with daily life. The grip function is a main function in the hand and is used in many examples of scientific research, for instance when assessing physical health and predicting the probabilities of premature mortality.

Syfte: Syftet var att undersöka vilka kunskaper vårdpersonal upplever sig ha om äldre personer med diabetes typ 2. Resultatet av undersökningen ska ligga till grund för utvecklandet av ett instrument för kunskapskontroll inför delegering.Metod: Denna studie genomfördes med kvalitativ ansats med hjälp av fokusgruppsintervjuer.Den kvalitativa intervjumetoden användes för att ta reda på vilka kunskaper om diabetes som vårdpersonal i kommunal vård upplever sig ha. Studien innefattade intervjuer vid tre tillfällen. Sammanlagt deltog 22 personer i intervjuerna.Resultat: Studien visar att vårdpersonalen upplever sin kunskap om diabetes som bristfällig. Detta gäller framför allt symtom, behandling samt vilka åtgärder som ska vidtas vid förändring i hälsotillståndet hos den äldre personen med diabetes typ 2.

Due to political decisions regarding the Swedish school, public and independent schools booth face the need topromote themselves in the quest for new pupils. This study aims to, from a communications perspective, examine how four selected upper secondary schools address their target audience; the pupils?to?be, on their homepages. Additionally, I intend to investigate whether, and if so, how, said addressing can be connected to the different target groups applying to the schools in question.The questions asked in this study regard the way in which the selected schools describe themselves on their homepage; how do they use the textual and visual content to address their audience, and can there be disagreement between the meaning of the text and that of the image? To answer these questions, I use a theoretical base made out of visual communication and semiotic as well as rhetorical analyses.The methodological procedure is a qualitative approach on the matter, allowing me to understand the ?what? of the content on the homepages, as well as the ?how? it?s being communicated.

SammanfattningSyftet med denna studie var att beskriva hur sjuksköterskor kan förebygga och lindra smärta i samband med smärtsamma procedurer hos skolbarn 7-12 år. Metoden som användes var en beskrivande litteraturstudie. Litteratur har sökts i databaserna Medline via PubMed, Academic Search Elite och Blackwell Synergy. Materialet i litteraturstudien begränsades till 14 artiklar. I resultatet presenteras de faktorer som påverkar barns upplevelser av smärtlindring i två kategorier: ?Förberedelser inför smärtsamma procedurer? och ?Lindring av smärta under proceduren?.

The purpose of this bachelor's thesis is to examine how public libraries in Sweden handles their weeding procedures. A series of questions are asked: How does libraries in Sweden motivate weeding? What principles constitutes the procedure of weeding? Which aspects are given most importance when weeding is decided. How does views on weeding differ between libraries of different sizes? How does longer or shorter professional experience influence the view on weeding? The study was done through an online questionnaire which was sent to a number of staff members on different libraries via e-mail.